Danielle Curley
Birmingham
Summary
Dynamic 911 Dispatcher with Pelham City Police Department, adept at crisis management and information gathering. Proven ability to maintain composure under pressure while prioritizing emergency responses. Skilled in computer-aided dispatching, effectively supporting law enforcement during high-stress situations and ensuring optimal communication between callers and emergency services.
Overview
7
7
years of professional experience
Work History
911 Dispatcher
Pelham City Police Department
02.2019 - Current
- Operated multi-line telephone systems to receive emergency and non-emergency calls.
- Gathered critical information from callers to assess needs and prioritize responses.
- Coordinated communication between callers and emergency service personnel effectively.
- Utilized computer-aided dispatch systems to log incidents and track unit statuses.
- Provided clear instructions to callers during emergencies, ensuring accurate response actions.
- Maintained calm demeanor while managing high-stress situations effectively.
- Assisted in training new dispatchers on protocols and procedures for efficient operations.
- Documented incident reports accurately for future reference and analysis purposes.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
Education
Bachelor of Science - Criminal Justice
Miles College
Fairfield, Alabama, ALHigh School Diploma -
Hueytown High School
Hueytown, AL05-2013
Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Teamwork and collaboration
- Decision-making
- Typing speed
- Stress tolerance
- Problem-solving
- Information gathering
- Memory retention
- Data entry
- Map reading skills
- Crisis management
- Information intake
- Computer-aided dispatching
- Police and fire procedures
- Incident prioritization
- Information documentation
- Information gathering and relay
Accomplishments
- Collaborated with a team of 30 in the development of The Ready Foundation.
- Resolved product issue through consumer testing.
- Supervised a team of 15 staff members.
- Achieved Dispatch Control Training through effectively helping with under-pressure experiences.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
911 Dispatcher
Pelham City Police Department
02.2019 - Current
Bachelor of Science - Criminal Justice
Miles College
High School Diploma -
Hueytown High School