- I perform volunteer work for the Kingdom hall of Jehovah’s witnesses We are involved in a public ministry
- I love watching Movies
- I love Diamond painting
- I enjoy cooking and spending time with family
Danielle Keyes
Pontiac,MI
Summary
I am an accomplished professional with extensive experience in member services, focused on delivering exceptional results. I am Team-oriented and adaptable, known for reliability and commitment to achieving results. And I am Proficient in conflict resolution and member relationship management.
Overview
11
11
years of professional experience
Work History
Member Service Specialist
Vibe Credit Union
12.2014 - Current
- Delivered exceptional member service, addressing inquiries and resolving issues efficiently.
- Processed member transactions accurately, ensuring adherence to policies and procedures.
- Educated members on financial products, enhancing their understanding and engagement with services.
- Collaborated with team members to streamline operations, improving overall workflow efficiency.
- Trained new staff on best practices, fostering a knowledgeable and effective team environment.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Delivered assistance via phone and online service platforms including programs such as Online banking and DocuSign.
Lead Teller
Vibe Credit Union
12.2014 - Current
- Supervised daily operations, ensuring compliance with credit union policies and regulatory requirements.
- Trained and mentored new tellers, fostering a collaborative team environment and enhancing service quality.
- Managed cash flow, accurately balancing drawers and maintaining operational efficiency during peak hours.
- Implemented process improvements that streamlined transaction handling, reducing wait times for members.
- Conducted audits of teller transactions, ensuring accuracy and adherence to internal controls and procedures.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Analyzed operational performance metrics, identifying areas for improvement to drive branch productivity and profitability.
Education
High School Diploma -
Brandon High School
Ortonville, MISkills
- Exceptional communication
- Relationship building
- Fast Learner
- Keystone experience
- Microsoft specialist certification
- Teamwork and collaboration
- Problem-solving skills
- Phone etiquette
Interests
Timeline
Member Service Specialist
Vibe Credit Union
12.2014 - Current
Lead Teller
Vibe Credit Union
12.2014 - Current
High School Diploma -
Brandon High School