Danielle Landers
Cedar Hill,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining claims processes, notably at State Farm Mutual Automobile Insurance Company. Skilled in claims investigation and employing de-escalation techniques, adept at resolving complex issues and improving data accuracy, contributing to significant operational efficiencies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claim Associate
State Farm Mutual Automobile Insurance Company
07.2022 - 05.2024
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Evaluated accuracy and quality of data entered into agency management system.
- Followed up with customers on unresolved issues.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
Telecommunications Representative
Chime Solutions
03.2019 - 06.2022
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Store Associate
Kohl's
11.2017 - 01.2019
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Education
High School Diploma -
Cedar Hill High School
Cedar Hill, TX05.2017
Skills
- Claims Processing
- Policy Interpretation
- Claims Investigation
- Transactions reconciliation
- Data Collection
- De-Escalation Techniques
Certification
- Licensed P&C Claims Adjuster - July 2022-Present
Timeline
Claim Associate
State Farm Mutual Automobile Insurance Company
07.2022 - 05.2024
Telecommunications Representative
Chime Solutions
03.2019 - 06.2022
Store Associate
Kohl's
11.2017 - 01.2019
High School Diploma -
Cedar Hill High School