Summary
Overview
Work History
Education
Skills
Timeline
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DANIELLE NOLAN

SEBASTIAN

Summary

Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Excelled in scheduling diagnostic procedures and managing patient check-ins, leveraging strong organizational skills and EMR expertise. Demonstrated ability to enhance patient experience and streamline processes, contributing to improved operational efficiency.

Overview

5
5
years of professional experience

Work History

Patient Services Coordinator

Grandview Health Care
Sellersville
07.2016 - 06.2017
  • Registered new patients in accordance with HIPAA guidelines.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Verified demographics and insurance information to register patients in computer system.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Scheduled patient appointments, answered phones, and responded to inquiries.
  • Assisted patients with canceling and rescheduling appointments.
  • Resolved scheduling conflicts by working collaboratively with team members to find suitable solutions.

Medical Scheduler

Laser Spine Institute
Wayne
07.2013 - 07.2016
  • Assist and direct patients' appointments throughout their daily experience
  • Schedule the majority of diagnostic testing for patients, as well as activate pre-authorization for exams.
  • Followed up with patients and confirmed appointments.
  • Assist clinic staff with creating patient charts, labeling, and attaching paperwork into patients' charts.
  • Maintain a professional relationship and rapport with outside vendors.
  • Maintain interdepartmental staffing communication for an efficient patient experience.
  • Ensure proper selection and management of the necessary paperwork that is required.
  • Speak with patients in a calm, appropriate manner about sensitive matters, and maintain compliance with all HIPAA regulations.
  • Graciously greet and address any questions or concerns from LSI employees and patients.

Guest Service Representative

Courtyard by Marriott
Wayne
02.2013 - 07.2013
  • Organize, confirm, process, and conduct all guest check-ins and check-outs.
  • Process room reservations, requests, changes, and cancellations.
  • Secure payment; verify, and adjust billing.
  • Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
  • Handled customer complaints professionally and efficiently.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.

Recruiter

Reckner
Chalfont
04.2012 - 02.2013
  • Updated and maintained candidate records in the recruitment database.
  • Scheduled and organized clients.
  • Presented details and pricing options to potential clients.
  • Developed organizational skills while filing documents.
  • Developed medical terminology.

Education

High School Diploma -

Souderton Area High School
Souderton, PA
06-2006

Some College (No Degree) - Marketing

Montgomery County Community College
Blue Bell, PA

Skills

  • Appointment scheduling
  • Strong organization
  • Patient registration
  • Patient confidentiality
  • Medical terminology
  • Scheduling diagnostic procedures
  • EMR
  • Insurance verification
  • Patient check-in

Timeline

Patient Services Coordinator

Grandview Health Care
07.2016 - 06.2017

Medical Scheduler

Laser Spine Institute
07.2013 - 07.2016

Guest Service Representative

Courtyard by Marriott
02.2013 - 07.2013

Recruiter

Reckner
04.2012 - 02.2013

High School Diploma -

Souderton Area High School

Some College (No Degree) - Marketing

Montgomery County Community College

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DANIELLE NOLAN