Danielle Saunders
Marlton,NJ
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
Kamson Corporation
Cherry Hill, NJ
05.2023 - Current
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Recommended clarifications and changes in program policies to director of property management.
- Collected monthly assessments, rental fees, deposits and payments.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Explained policies and procedures to tenants and enforced rules.
- Handled resident complaints and expedited maintenance requests.
- Organized periodic tenant appreciation activities such as barbeques or holiday parties.
- Escalated critical issues to property manager to promote immediate resolution.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
Senior Sales Consultant
Village Green Management
07.2019 - 05.2023
- Cross-trained on different positions to best support team during peak periods.
- Coached junior sales consultants on best practices for generating leads, negotiating deals and closing sales.
- Supported leadership with development of marketing and sales plans by providing sales data and sharing customer insights.
- Managed the entire sales process from prospecting, lead generation, qualification, negotiation and closing.
- Monitored performance of sales team and implemented improved methods to close gaps.
- Created monthly reports summarizing sales performance metrics such as revenue, volume, margin.
Writing & Communications Educator
Cibola High School
08.2018 - 05.2019
- Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with students, parents and fellow educators.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Participated in workshops, trainings and conferences to improve educational skills.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
Literature Educator
Horizon High School
08.2016 - 05.2018
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Improved student participation in classroom through integration of creative role-playing exercises.
- Collaborated with colleagues to share best practices in teaching methods.
- Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
Education
Bachelor of Science - English Literature
Eastern Michigan University
Ypsilanti, MI05.2016
Skills
- Tenant Relations
- Appointment Scheduling
- Accounting Oversight
- Activity Planning
- Payment Management
- Leasing and Sales
- Training and Mentoring
- Administrative Support
- Issue Escalation
- Relationship Building and Rapport
- Vacant Unit Monitoring
Timeline
Assistant Property Manager
Kamson Corporation
05.2023 - Current
Senior Sales Consultant
Village Green Management
07.2019 - 05.2023
Writing & Communications Educator
Cibola High School
08.2018 - 05.2019
Literature Educator
Horizon High School
08.2016 - 05.2018
Bachelor of Science - English Literature
Eastern Michigan University
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