DANIELLE SLAUGHTER
Louisville,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
El Mundo
Louisville, KY
08.2021 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
General Manager
Salsarita's Fresh Cantina
Louisville, KY
04.2017 - 08.2021
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Supervised employees through planning, assignments, and direction.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Guided management and supervisory staff to promote smooth operations.
Supervisor/Server/Expo/Head Bartender
Hard Rock Cafe
Louisville, KY
04.2007 - 04.2017
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Provided exceptional service to high volume of daily customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Prepared drinks according to standard recipes.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
Education
High School Diploma -
Pleasure Ridge Park High School
Louisville, KY05-2022
Bachelor of Science - Psychology And Criminal Justice
University of Louisville
Louisville, KYPsychology And Criminal Justice
Bellarmine University
Louisville, KYSkills
- Sales
- Operations Oversight
- Customer Relationship Management
- Schedule Management
- Staff Supervision
- Training and Coaching
- Performance Evaluations
- Employee Development
- POS System Operation
- Money Handling
Certification
- Servesafe
- Food handling certificate
Timeline
General Manager
El Mundo
08.2021 - Current
General Manager
Salsarita's Fresh Cantina
04.2017 - 08.2021
Supervisor/Server/Expo/Head Bartender
Hard Rock Cafe
04.2007 - 04.2017
High School Diploma -
Pleasure Ridge Park High School
Bachelor of Science - Psychology And Criminal Justice
University of Louisville
Psychology And Criminal Justice
Bellarmine University
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