Danielle Sturdivant
Charlotte,NC
Summary
Dedicated Guest Service Representative with strong organizational and problem-solving skills. Committed to enhancing patient experiences through active listening and attention to detail.
Detail-oriented professional with experience in customer service and patient care. Skilled in collaboration and process improvement, contributing to efficient service delivery and enhanced patient satisfaction. Ready to leverage expertise in support of healthcare excellence.
Compassionate caregiver with a focus on client well-being and individualized care. Known for strong active listening and organizational skills, with a proven ability to collaborate effectively with healthcare teams.
Overview
13
13
years of professional experience
Work History
Guest Service Representative
Atrium Health
03.2025 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted patients with registration and appointment scheduling using electronic health record systems.
- Maintained accurate patient records, ensuring compliance with privacy regulations and organizational standards.
- Collaborated with healthcare teams to enhance patient experience and streamline service delivery processes.
Caregiver
CHESCO Services
12.2013 - 05.2017
- Provided compassionate care to clients, ensuring comfort and well-being during daily activities.
- Assisted clients with personal hygiene, meal preparation, and medication management effectively.
- Developed individualized care plans in collaboration with healthcare professionals to meet client needs.
- Monitored client conditions, reporting changes to medical staff promptly for timely interventions.
Education
Associate of Science - Medical Assisting
South University
GA06-2026
Medical Billing & Coding - Medical Billing & Coding
Bryant & Stratton College
NY05-2023
High School Diploma -
Cheraw High
Cheraw, SC06-2013
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Guest relations
- Organizational skills
- Active listening
- Problem-solving
- Problem-solving abilities
- Cash handling experience
Languages
English
Timeline
Guest Service Representative
Atrium Health
03.2025 - Current
Caregiver
CHESCO Services
12.2013 - 05.2017
Associate of Science - Medical Assisting
South University
Medical Billing & Coding - Medical Billing & Coding
Bryant & Stratton College
High School Diploma -
Cheraw High