- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Adventure Travel
- Road Trips
- I participate in a variety of outdoor recreational activities
- Music
- Crafting and DIY Projects
- I have a passion for photography and editing photos
Danielle Swigart
Tolono
Summary
Experienced administrative professional with strong focus on team collaboration and achieving results. Expertise in managing office operations, scheduling, and providing exceptional support to ensure smooth workflow. Known for reliability and adaptability to changing needs, with skills in communication, organization, and problem-solving. Prepared to make significant impact in fast-paced environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Support Specialist
McKinley Health Center
01.2023
- Provided essential administrative support to the Student Health Care Center at McKinley Health Center.
- Maintained organized electronic and physical filing systems, ensuring quick document retrieval.
- Scheduled and coordinated appointments for students, faculty, and staff, optimizing patient flow.
- Managed sensitive patient records with the utmost confidentiality and adherence to healthcare regulations.
- Responded to inquiries from students, faculty, and staff regarding health center services and policies.
- Collaborated with healthcare providers to streamline administrative processes and enhance patient care.
- Demonstrated proficiency in healthcare software and electronic health records (EHR) systems.
- Upheld a welcoming and professional environment for patients, visitors, and staff.
- Played a crucial role in ensuring the efficient operation of the Student Health Care Center.
Medical Assistant
Diversified Home Care
01.2016
- Patient Intake and Assessment: Conducted comprehensive patient intakes, proficiently measuring vital signs, documenting symptoms, and recording medical histories to ensure accurate and thorough patient assessments.
- Assistance with Activities of Daily Living (ADLs): Provided compassionate and skilled support to patients in the comfort of their homes, assisting with a wide range of Activities of Daily Living (ADLs) while maintaining the highest standards of patient care and dignity.
Office Manager
University of Illinois, Urbana-Champaign
08.2025 - Current
- Managed daily office operations, ensuring efficient workflow and communication among staff.
- Developed and maintained filing systems, enhancing document retrieval speed and accuracy.
- Coordinated scheduling for faculty meetings and events, optimizing resource allocation.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Oversaw inventory management for office supplies, ensuring availability while minimizing costs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Office Support Specialist
Carle Illinois College of Medicine
01.2023 - 08.2025
- Provide administrative support to the Associate Dean of Diversity and Democratization Health Innovations and the Advancement team within the medical university.
- Coordinate and manage the Associate Dean's and Advancement team's calendars, including scheduling meetings, appointments, and travel arrangements.
- Facilitate communication between the Associate Dean, Advancement team, and university stakeholders.
- Coordinate logistics for special events, including donor receptions, alumni gatherings, and diversity and innovation initiatives.
- Manage expense reports, budget tracking, and financial documentation for the Associate Dean and Advancement team.
- Support the Associate Dean and Advancement team in cultivating relationships with donors, alumni, and community partners.
- Act as a liaison between the Associate Dean's office, the Advancement team, and other university departments.
- Manage all aspects of office operations, including purchasing office supplies, monitoring inventory, and ensuring cost-effectiveness.
- Conduct receipt reconciliation and expense tracking to ensure accurate financial records.
- Coordinate flight and hotel reservations for staff and guests, optimizing travel itineraries for cost effectiveness.
- Make reservations for important meetings and events involving university leadership, ensuring a seamless and enjoyable experience.
- Aligning keys to give to new employees and employees who are transferring to the Medical Sciences Building.
- Manage the conference rooms availability, approving or denying request for use.
- Managing Parking spaces, approving, or denying request to use for a certain time.
- Taking minute notes for meetings when needed.
- Taking time to properly work on the Dean and Vice Dean Chrome Rivers.
Patient Service Representative
Carle Foundation Hospital
01.2020 - 01.2021
- Managed patient inquiries and provided exceptional customer service, addressing concerns, and resolving issues promptly and professionally.
- Scheduled and coordinated patient appointments, optimizing clinic efficiency and ensuring a smooth patient experience.
- Verified patient insurance information, processed billing inquiries, and facilitated payment arrangements, contributing to streamlined financial operations.
- Maintained accurate and confidential patient records, ensuring compliance with healthcare regulations and data privacy standards.
- Collaborated with healthcare providers and clinical staff to facilitate patient care and ensure a cohesive healthcare delivery process.
- Educated patients on clinic services, procedures, and insurance coverage, enhancing their understanding and overall satisfaction.
- Conducted administrative tasks, such as filing, data entry, and inventory management, to support daily clinic operations.
- Participated in training sessions to stay updated on healthcare policies, procedures, and software applications.
- Managed incoming and outgoing calls, triaging urgent matters and directing inquiries to the appropriate departments.
- Upheld a welcoming and organized clinic environment, contributing to a positive patient experience.
Scheduling Specialist
Carle Foundation Hospital
01.2019 - 01.2020
- Managed and maintained complex appointment schedules for healthcare providers, optimizing patient flow and minimizing wait times.
- Coordinated patient appointments, surgeries, and procedures, ensuring accurate scheduling and timely communication.
- Utilized hospital software and electronic health record (EHR) systems to input and track appointments, maintaining data accuracy.
- Conducted patient outreach and reminder calls to reduce appointment no-show rates and improve efficiency.
- Collaborated with healthcare teams, nurses, and administrative staff to accommodate urgent patient scheduling needs.
- Assisted patients and their families with scheduling inquiries, addressing concerns, and providing exceptional customer service.
- Ensured compliance with hospital policies and regulations, particularly related to patient confidentiality and HIPAA.
- Facilitated communication between patients and healthcare providers to address questions, concerns, and special requirements.
- Managed and resolved appointment scheduling conflicts and discrepancies in a timely and professional manner.
- Demonstrated adaptability and efficiency in a fast-paced and dynamic hospital environment.
- Maintained a high level of accuracy and attention to detail in all scheduling tasks.
Secretary
OSF Hospital/Presence
01.2016 - 01.2018
- Administrative Support: Provided essential administrative support to hospital departments, including data entry, filing, and document management.
- Patient Liaison: Acted as a primary point of contact for patients, families, and visitors, offering assistance, information, and a welcoming atmosphere.
- Appointment Scheduling: Managed appointment bookings, ensuring accuracy, timeliness, and coordination with healthcare providers.
- Records Management: Maintained and organized medical records, ensuring compliance with HIPAA regulations and hospital policies.
- Phone and Email Communication: Managed incoming calls and emails, directing inquiries to the appropriate department and providing timely responses.
- Meeting Coordination: Scheduled and organized meetings, conferences, and appointments for hospital staff, optimizing calendars and resources.
- Data Entry and Reporting: Accurately entered patient information into electronic health records (EHR) systems and generated reports as needed.
- Insurance Verification: Assisted patients with insurance-related inquiries, verifying coverage and explaining billing processes.
- Billing Support: Worked closely with billing and finance departments to process patient invoices and resolve billing discrepancies.
- Inventory Management: Assisted in monitoring and replenishing office supplies, contributing to cost-effective resource management.
- Patient Advocacy: Advocated for patients' needs and concerns, facilitating communication between patients, families, and healthcare providers.
- Training and Orientation: Assisted in training new staff members and orienting them to hospital policies and procedures.
- Confidentiality: Maintained strict confidentiality and handled sensitive patient information with the utmost discretion.
- Multitasking: Demonstrated strong multitasking skills in a fast-paced hospital environment, managing various responsibilities efficiently.
- Technology Proficiency: Utilized hospital software, Microsoft Office Suite, and electronic communication tools effectively.
Medical Assistant and Secretary
Christie Clinic
01.2012 - 01.2016
- Patient Check-In Management: Efficiently oversaw patient check-in procedures, meticulously handling tasks such as chart retrieval, data verification, and paperwork organization to ensure a seamless and organized patient experience.
- Comprehensive Patient Intake: Conducted thorough patient intakes, demonstrating expertise in measuring vital signs and meticulously documenting symptoms, contributing to accurate and detailed patient assessments.
- Equipment Maintenance: Maintained equipment in a state of readiness for safe patient use by adhering to rigorous cleaning and sterilization schedules, ensuring patient safety and compliance with healthcare standards.
- Procedural Assistance: Provided invaluable support to clinicians during in-office medical procedures, including biopsies and wound care, demonstrating proficiency in assisting and ensuring a sterile environment.
- Administrative Support: Offered vital assistance to the medical staff by managing phone calls, updating patient records, and proactively handling inventory restocking, contributing to a well-organized and efficient clinic operation.
- Patient Information Confidentiality: Upheld the highest level of confidentiality and compliance with HIPAA regulations and internal guidelines, safeguarding the integrity of patient data.
- Schedule Coordination: Skillfully coordinated office schedules by aligning patient and provider availability, optimizing efficiency and minimizing wait times.
- Treatment Room Preparation: Maintained treatment rooms in impeccable condition for patient examinations, ensuring a clean and orderly environment that reflects the clinic's commitment to patient care excellence.
Education
Nursing Assistant CNA Certification -
Parkland College
Champaign, IL01-2008
High School Diploma - undefined
Tolono High School
Tolono, Illinois01-2007
Skills
- Verbal communication
- File organization
- Document management
- Calendar management
- Spreadsheet management
- Presentation preparation
- Meeting coordination
- Travel arrangements
- Scheduling appointments
- Order processing
- Project planning
- Spreadsheet creation
- Event coordination
- Purchasing coordination
- Proficient in [software]
Certification
Current CPR Certification
Interests
Timeline
Office Manager
University of Illinois, Urbana-Champaign
08.2025 - Current
Office Support Specialist
McKinley Health Center
01.2023
Office Support Specialist
Carle Illinois College of Medicine
01.2023 - 08.2025
Patient Service Representative
Carle Foundation Hospital
01.2020 - 01.2021
Scheduling Specialist
Carle Foundation Hospital
01.2019 - 01.2020
Medical Assistant
Diversified Home Care
01.2016
Secretary
OSF Hospital/Presence
01.2016 - 01.2018
Medical Assistant and Secretary
Christie Clinic
01.2012 - 01.2016
High School Diploma - undefined
Tolono High School
Nursing Assistant CNA Certification -
Parkland College