Danielle Swigart
Tolono
Summary
Administrative professional skilled in optimizing office operations and enhancing team communication. Proven track record in managing schedules, coordinating meetings, and supporting workflow efficiency. Committed to maintaining confidentiality and contributing to a collaborative work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
University of Illinois, Urbana-Champaign
Urbana
08.2025 - Current
- Managed daily office operations, ensuring efficient workflow and communication among staff.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Oversaw inventory management for office supplies, ensuring consistent availability to support daily operations.
- Managed vendor relationships, negotiating contracts to secure quality services at competitive rates.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Developed and maintained filing systems, enhancing document retrieval speed and accuracy.
- Coordinated scheduling for faculty meetings and events, ensuring optimal use of resources and participant availability.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Office Support Specialist
Carle Illinois College of Medicine
Urbana
05.2023 - 08.2025
- Provide administrative support to the Associate Dean of Diversity and Democratization Health Innovations and the Advancement team within the medical university.
- Coordinate and manage the Associate Dean's and Advancement team's calendars, including scheduling meetings, appointments, and travel arrangements.
- Facilitated communication among Associate Dean, Advancement team, and university stakeholders to enhance collaboration.
- Managed expense reports, tracked budgets, and organized financial documentation for Associate Dean and Advancement team.
- Coordinated logistics for special events, ensuring successful execution of donor receptions, alumni gatherings, and diversity initiatives.
- Serve as a liaison between the Associate Dean's office, the Advancement team, and other university departments.
- Manage all aspects of office operations, including purchasing office supplies, monitoring inventory, and ensuring cost-effectiveness.
- Conduct receipt reconciliation and expense tracking to ensure accurate financial records.
- Coordinate flight and hotel reservations for staff and guests, optimizing travel itineraries for cost effectiveness.
- Manage the conference room's availability, approving or denying request for use.
- Distributed keys to new and transferring employees at Medical Sciences Building to ensure access.
- Oversaw parking space requests by approving or denying usage based on availability.
- Recorded meeting minutes to document discussions and decisions for future reference.
Office Support Specialist
McKinley Health Center
Urbana
05.2023 - 05.2023
- Provided essential administrative support to the Student Health Care Center at McKinley Health Center.
- Scheduled and coordinated appointments for students, faculty, and staff, optimizing patient flow.
- Managed sensitive patient records with the utmost confidentiality and adherence to healthcare regulations.
- Responded to inquiries from students, faculty, and staff regarding health center services and policies.
- Maintained organized electronic and physical filing systems to facilitate quick document retrieval.
- Collaborated with healthcare providers to streamline administrative processes, improving patient care.
- Demonstrated proficiency in healthcare software and electronic health records (EHR) systems.
- Uphold a welcoming and professional environment for patients, visitors, and staff.
- Played a crucial role in ensuring the efficient operation of the Student Health Care Center.
Patient Service Representative
Carle Foundation Hospital
Urbana
01.2020 - 12.2021
- Managed patient inquiries and provided exceptional customer service, resolving concerns promptly and professionally to enhance patient satisfaction.
- Scheduled and coordinated patient appointments to improve clinic efficiency and ensure a seamless patient experience.
- Managed incoming and outgoing calls, triaging urgent matters and directing inquiries to the appropriate departments.
- Verified patient insurance information, processed billing inquiries, and facilitated payment arrangements, contributing to streamlined financial operations.
- Maintained accurate and confidential patient records, ensuring compliance with healthcare regulations and data privacy standards.
- Collaborated with healthcare providers and clinical staff to facilitate patient care and ensure a cohesive healthcare delivery process.
- Educated patients on clinic services, procedures, and insurance coverage to enhance their understanding and improve overall satisfaction.
Scheduling Specialist
Carle Foundation Hospital
Urbana
01.2019 - 12.2020
- Managed and maintained complex appointment schedules for healthcare providers, optimizing patient flow and minimizing wait times.
- Coordinated patient appointments, surgeries, and procedures, enhancing scheduling accuracy and ensuring timely communication.
- Conducted patient outreach and reminder calls, contributing to reduced appointment no-show rates and increased scheduling efficiency.
- Collaborated with healthcare teams, nurses, and administrative staff to accommodate urgent patient scheduling needs.
- Managed and resolved appointment scheduling conflicts and discrepancies, maintaining professionalism and ensuring patient satisfaction.
- Utilized hospital software and electronic health record (EHR) systems to input and track appointments, maintaining data accuracy.
- Facilitated communication between patients and healthcare providers to address questions, concerns, and special requirements.
- Ensured compliance with hospital policies and regulations, particularly related to patient confidentiality and HIPAA.
Secretary
OSF Hospital/Presence
Urbana
01.2016 - 12.2018
- Provided essential administrative support to hospital departments, including data entry, filing, and document management.
- Acted as a primary point of contact for patients, families, and visitors, offering assistance, information, and a welcoming atmosphere.
- Coordinated appointment bookings, ensuring accuracy and timeliness while aligning schedules with healthcare providers.
- Maintained and organized medical records, ensuring compliance with HIPAA regulations and hospital policies.
- Managed incoming calls and emails, directing inquiries to the appropriate department and providing timely responses.
- Scheduled and organized meetings, conferences, and appointments for hospital staff, optimizing calendars and resources.
- Accurately entered patient information into electronic health records (EHR) systems and generated reports.
- Worked closely with billing and finance departments to process patient invoices and resolve billing discrepancies.
- Facilitated communication between patients, families, and healthcare providers, advocating for patients' needs and concerns.
- Trained new staff members, orienting them to hospital policies and procedures to ensure compliance and smooth integration.
- Maintained strict confidentiality and handled sensitive patient information with the utmost discretion.
- Utilized hospital software, Microsoft Office Suite, and electronic communication tools effectively.
Medical Assistant
Diversified Home Care
Champaign
01.2016 - 12.2016
- Conducted comprehensive patient intakes, measuring vital signs, documenting symptoms, recording medical histories to enable accurate patient assessments.
- Provided compassionate support to patients at home, assisting with Activities of Daily Living (ADLs) while upholding standards of care and dignity.
- Assisted healthcare professionals with patient care and daily medical tasks.
- Maintained accurate patient records using electronic health record systems.
- Coordinated patient appointments and managed follow-up communications effectively.
Education
Nursing Assistant CNA Certification -
Parkland College
Champaign, IL01-2008
High School Diploma -
Tolono High School
Tolono, Illinois01-2007
Skills
- Document management
- Calendar management
- Meeting coordination
- Travel arrangements
- Event coordination
- Vendor management
- Project planning
- Spreadsheet management
- Spreadsheet creation
- Proficient in Excel
- Proficient in Microsoft Word
- Proficient in Adobe
- File organization
- Scheduling appointments
- Verbal communication
- Presentation preparation
- Inventory management
Certification
Current CPR Certification
Timeline
Office Manager
University of Illinois, Urbana-Champaign
08.2025 - Current
Office Support Specialist
Carle Illinois College of Medicine
05.2023 - 08.2025
Office Support Specialist
McKinley Health Center
05.2023 - 05.2023
Patient Service Representative
Carle Foundation Hospital
01.2020 - 12.2021
Scheduling Specialist
Carle Foundation Hospital
01.2019 - 12.2020
Secretary
OSF Hospital/Presence
01.2016 - 12.2018
Medical Assistant
Diversified Home Care
01.2016 - 12.2016
Nursing Assistant CNA Certification -
Parkland College
High School Diploma -
Tolono High School