Danisha Walker
Summary
Hardworking Student offering part-time work experience. Detail-oriented with excellent observational, organizational and communication skills. I'm committed to learning, developing skills in Community Support Specialist and team contribution. Self-directed and energetic with superior performance in environments working independently and collaborating with others on group projects.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Fairfield Marriott
09.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected room deposits, fees, and payments.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
Amazon Fulfillment Associate
Amazon Warehouse
03.2021 - Current
- Pulls and packs product based on daily orders
- Keeps products separated, organized and in good rotation
- Monitors product quality frequently reporting problems to mitigate safety issues
- In-depth knowledge of industry safety regulations
- Ability to work in a fast-paced environment for long hours
- Great team spirit
- Great physical strength and fitness
- Excellent attention to detail
- Followed procedures at all times for personal and team safety.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
CSR - Customer Service Representative
HireLevel.
06.2019 - 03.2021
- Knowledgeable computer skills
- Assist customers with medical insurance coverage/issues through the state of Illinois
- Assist providers with questions regarding claims and billing issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high stress volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Customer Service Representative
Agero, Inc.
06.2018 - 09.2018
- Knowledgeable computer skills
- Assist customers with Emergency roadside assistance; stranded alongside road
- Proficient communication and customer service skills
- Top 10% of company
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
Chaplain Assistant (U.S ARMY ACTIVE)
United Sates Army
03.2014 - 03.2016
- Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
- Managed office and maintained records and files to offload administrative duties from chaplain.
- Streamlined administrative tasks by developing efficient systems for scheduling appointments and managing correspondence.
- Supported chaplains by organizing worship services, resulting in increased community engagement and spiritual growth.
- Managed budgets effectively for chapel programs ensuring proper resource allocation across all activities.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
Education
Certification - Nursing Assistance
Pemiscot County Career & Technology Center
Hayti, MO05.2015
Caruthersville High School
Caruthersville, MO05.2013
Skills
- Guest Relations
- Verbal and Written Communication
- Problem-Solving Skills
- Time Management
- Administrative Skills
- Sensitive Information Handling
- Team Collaboration
- Professionalism
- Direct Patient Care
- HIPAA Regulations
- Documentation and Reporting
- Emergency Response
Authorized To Work
Authorized to work in the US for any employer
Personal Information
- Military Service Branch: Army
- Military Service Rank: E4
Certification
- CNA - Certified Nurse Assistant
Timeline
Front Desk Receptionist
Fairfield Marriott
09.2023 - Current
Amazon Fulfillment Associate
Amazon Warehouse
03.2021 - Current
CSR - Customer Service Representative
HireLevel.
06.2019 - 03.2021
Customer Service Representative
Agero, Inc.
06.2018 - 09.2018
Chaplain Assistant (U.S ARMY ACTIVE)
United Sates Army
03.2014 - 03.2016
Certification - Nursing Assistance
Pemiscot County Career & Technology Center
Caruthersville High School