Danna Hugo
Stony Point,New York
Summary
Personable and dedicated customer service representative with experience in industry. Solid team player with positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Burlington Coat Factory Distribution Center
West Nyack, New York
05.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys.
- Assisted customers with product selection, billing, returns, exchanges, and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Handling money and making pick-ups when the tills are full.
Education
High School Diploma -
Alborada
Ecuador07-2020
Skills
- Data Collection
- Scheduling
- Data Entry
- Product Sales
- Customer consulting
- Lead Generation
- Customer Relations
- Customer Service
- Store maintenance
- Staff Training
- In-store support
- Sales expertise
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Burlington Coat Factory Distribution Center
05.2023 - Current
High School Diploma -
Alborada
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