Danny Larson
Monument,CO
Summary
Detail-oriented professional with extensive customer service and transaction management experience. Proven ability to communicate effectively and meet diverse needs with precision, ensuring meticulous record-keeping and equipment handling. Currently studying respiratory therapy, bringing a strong foundation in respiratory care principles and a commitment to improving patient outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Service Representative
Ent Credit Union
Colorado Springs, CO
05.2021 - Current
- Provided guidance to members on how best to use products or services offered by the organization.
- Followed up with customers after their interaction with the organization's services.
- Responded promptly to emails from members seeking assistance.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
- Participated in team meetings to discuss customer service strategies and goals.
- Ensured compliance with applicable laws and regulations related to banking operations.
Operations Resource Specialist
Ent Credit Union - Colorado
Colorado Springs, CO
02.2023 - 02.2024
- Began career as an MSR and ascended within the organization.
- Provided support to multiple service center locations.
- Provided guidance and instruction to newly hired employees.
- Organized and managed a calendar to streamline operations
- Collaborated with management team to determine appropriate learning objectives for each program.
- Ensured that all necessary equipment was available prior to a session commencing.
- Organized and scheduled on-site and off-site trainings for staff members.
- Compiled data from evaluations for use in preparing reports detailing course outcomes.
- Delivered presentations outlining best practices related to specific job roles or tasks.
Education
Associate of Applied Science - Respiratory Therapy
Concorde Career College-Aurora
06.2024
Skills
- Cash Handling
- 10 Key Data Entry
- Customer service
- Leadership
- Communication skills
- Microsoft Office
- Computer skills
- Hospitality
- Phone triage
- Escalation Handling
- Policy understanding
- Regulatory Compliance
- Active Listening
Certification
- Food Handler Certification
- Driver's License
References
References available upon request.
Timeline
Operations Resource Specialist
Ent Credit Union - Colorado
02.2023 - 02.2024
Member Service Representative
Ent Credit Union
05.2021 - Current
Associate of Applied Science - Respiratory Therapy
Concorde Career College-Aurora