DANNY PESANTEZ
Ocala,FL
Summary
Owner/Operator of a high-end microscope repair company. I own and operate a Nikon Authorized Repair Station. Through the years I have harnessed a relationship with Nikon Instuments Inc. that has made me the only third-party in the U.S. to have access to their microscope lens replacements. I have expanded my business through on line advertising using LinkedIn and Twitter.
Overview
17
17
years of professional experience
Work History
Owner/Operator
Epic Optics LLC
Long Island , NY
07.2017 - Current
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Bookkeeping using QuickBooks platform
- Repair of high-end microscope and microscope accessories
- Secured vendor contracts with Stony Brook University, Cold Spring Harbor Laboratories, Alliance Animal Health, KU Lueven in Belgium, and The Francis Crick Institute (England).
Microscope Technician / Digital Imaging
Accu-Scope / Unitron
Hauppauge, NY
10.2016 - 09.2017
- Q.C. and repairing of microscopy equipment.
- Ash Omni software imaging specialist. (Digital Microscope)
- Consulting of technical procedures and practices.
- Answered phone calls and responded to questions and concerns.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Technician B
Nikon Instruments INC
Melville, NY
10.2007 - 10.2016
- Repair of conventional upright and inverted microscopes.
- Kept supervisor informed of job progress and Q.C. issues.
- Provided service on a national scale for the Nikon Biostation CT, the worlds first integrated cell culture observation device.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Trained new team members on service processes to increase productivity.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Maintained certifications and completed training on systems and components.
- Logged services performed in service ticket system.
- Developed preventive maintenance procedures and schedules.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Education
Certificate of Completion -
The Electrical Training Center LI
Copiague, NY05.2018
High School Diploma -
Greater Lowell Technical High School
Tyngsboro, MA05.2004
Skills
- Customer Retention
- Customer Satisfaction
- Communication
- Advertising
- Online Advertising
- New Business Development
- QuickBooks
- Sales & Marketing
- Problem Solving
- Business Strategy
- Management
Languages
Spanish
Native/ Bilingual
Timeline
Owner/Operator
Epic Optics LLC
07.2017 - Current
Microscope Technician / Digital Imaging
Accu-Scope / Unitron
10.2016 - 09.2017
Technician B
Nikon Instruments INC
10.2007 - 10.2016
Certificate of Completion -
The Electrical Training Center LI
High School Diploma -
Greater Lowell Technical High School