Danny Sanabria
Santa Clarita,CA
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
The Maybourne
Beverly Hills, CA
02.2021 - Current
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Front Desk Agent
The Montage Hotel
225 N Canon Dr, CA
11.2018 - 05.2020
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Valet Driver
LAZ Parking
Los Angeles, CA
05.2015 - 11.2018
- Welcomed arriving guests and explained car retrieval procedures.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Helped guests unload and load luggage.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Answered guest's questions about property amenities and services.
Education
No Degree - General Studies
Los Angeles Trade Technical College
Los Angeles, CAHigh School Diploma -
John F. Kennedy High School
Granada Hills, CA06.2012
Skills
- Inquiry Response
- Payment Collection
- Restaurant Reservations
- Decision Making
- Check In and Check Out Procedures
- Microsoft Office
- Room Assignment
- Invoicing and Billing
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
The Maybourne
02.2021 - Current
Front Desk Agent
The Montage Hotel
11.2018 - 05.2020
Valet Driver
LAZ Parking
05.2015 - 11.2018
No Degree - General Studies
Los Angeles Trade Technical College
High School Diploma -
John F. Kennedy High School
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