Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danny Santos

Grand Prairie

Summary

Customer service and security professional with experience in aviation reservations, federal security operations, and concierge services. Skilled at handling high volume customer interactions, maintaining security protocols, and delivering exceptional client experiences. Strong communication, problem solving, and operational support skills in fast paced environments.

Overview

4
4
years of professional experience

Work History

Concierge

NFC Amenity Management
09.2025 - 03.2026
  • Provided concierge services for residents and guests
  • Managed building access, check-ins, and front desk operations
  • Assisted residents with requests, deliveries, and service coordination
  • Maintained security awareness and monitored building entry points
  • Delivered high-quality customer service

Security Officer

U.S. Department of Homeland Security
11.2024 - 08.2025
  • Conducted security screening procedures following federal regulations
  • Verified passenger identification and travel documentation
  • Maintained safety while interacting with the public
  • Responded to security incidents and enforced safety procedures

Security Officer

Allied Universal
01.2023 - 11.2024
  • Monitored premises to prevent theft, violence, or violations
  • Conducted patrols and wrote incident reports
  • Maintained activity logs and assisted visitors and staff

Reservations Representative

American Airlines
06.2022 - 09.2024
  • Handled high-volume customer calls for flight reservations
  • Booked, modified, and canceled airline tickets
  • Processed payments, refunds, and travel credits
  • Supported loyalty program members and mileage bookings
  • Used airline reservation systems for ticketing and scheduling

Education

Some College (No Degree) - Information Technology

Bergen Community College
Paramus, NJ

Skills

  • Customer Service
  • Security Operations
  • Call Center Operations
  • Airline Reservation Systems
  • Payment Processing
  • Access Control
  • Interpersonal Communication
  • Time Management
  • Leadership
  • Active Listening
  • Customer Support
  • Problem Solving
  • bilingual

Timeline

Concierge

NFC Amenity Management
09.2025 - 03.2026

Security Officer

U.S. Department of Homeland Security
11.2024 - 08.2025

Security Officer

Allied Universal
01.2023 - 11.2024

Reservations Representative

American Airlines
06.2022 - 09.2024

Some College (No Degree) - Information Technology

Bergen Community College
Danny Santos