Danyelle Ward
Dallas,GA
Summary
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Jefferson Restaurant
Villa Rica, Georgia
04.2022 - 09.2024
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Managed reservations, waitlists, and special requests for large parties.
- Greeted customers and escorted them to their tables.
Waitress
Rails Restaurant
Rockmart, Georgia
05.2024 - 06.2024
- Participated in team meetings to discuss new menu items or changes in policy.
- Adhered to all health codes set forth by local authorities regarding food.
- Processed payments accurately using cash registers.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Communicated daily specials to customers.
- Developed positive relationships with regular customers through friendly conversation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Took orders for food and drinks and delivered them to guests.
- Served alcoholic beverages responsibly in accordance with state laws.
Restaurant Hostess
Volcano Restaurant / Volcano Asian Cuisine
Hiram, Georgia
08.2023 - 04.2024
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Managed reservations, waitlists, and special requests for large parties.
- Greeted customers and escorted them to their tables.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Education
High School Diploma -
South Paulding High School
Douglasville, GA05-2024
Skills
- Dining customer service
- Wine Pairings
- Guest Relations Management
- Menu Memorization
- High-volume dining
- Greeting guests
- Customer Service
Timeline
Waitress
Rails Restaurant
05.2024 - 06.2024
Restaurant Hostess
Volcano Restaurant / Volcano Asian Cuisine
08.2023 - 04.2024
Restaurant Hostess
Jefferson Restaurant
04.2022 - 09.2024
High School Diploma -
South Paulding High School