Daphene Graves
Kathleen
Summary
Dedicated professional with robust customer service skills and a strong focus on safety management. Proven track record in ensuring passenger comfort and compliance with safety protocols.
Overview
38
38
years of professional experience
Work History
Crew Member
Stellar Solutions
Knoxville
05.2021 - Current
- Staged homes to create a store front environment
- Priced inventory using several applications and pricing tools
- Appraised silver, gold, jewelry and other valuables through testing
- worked cash register (POS system and Lightspeed)
- Prepared bank depostis
Flight Attendant Manager
American Airlines
Dallas
05.1988 - 05.2020
- Ensured passenger safety and comfort during flights across domestic and international routes.
- Delivered exceptional customer service by addressing passenger needs and inquiries promptly.
- Coordinated emergency procedures and conducted safety demonstrations for passengers.
- Collaborated with crew members to maintain a positive in-flight environment for all passengers.
- Managed cabin inventory, ensuring all supplies were adequately stocked for each flight.
- Assisted in the boarding process, facilitating smooth transitions for passengers onto the aircraft.
- Monitored passenger behavior to ensure compliance with airline policies and regulations.
- Provided first aid assistance when necessary, prioritizing passenger health and safety onboard.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Responded to medical emergencies as needed during flights.
- Worked as lead and International Purser
- Flight Attendant manager for 3 years
- Safety Instructor for 2 years
Education
Bachelor of Arts - English Language And Literature
Lincoln Memorial University
Harrogate, Tennessee, TNSkills
- customer service
- conflict resolution
- first aid response
- team leadership
- time management
- Dependable and responsible
- Excellent communication
- Microsoft office
- Organizational skills
- Teamwork and collaboration
- Written communication
- Flexible and adaptable
- Training & Development
Timeline
Crew Member
Stellar Solutions
05.2021 - Current
Flight Attendant Manager
American Airlines
05.1988 - 05.2020
Bachelor of Arts - English Language And Literature
Lincoln Memorial University