Daphney Luceus
South Easton,MA
Summary
Resourceful Property Manager adept at ensuring high levels of tenant satisfaction while managing operational and financial aspects of property management efficiently. Specialize in strategic planning, lease administration, and property maintenance protocols to enhance asset value. Excel in negotiation, conflict resolution, and time management skills, crucial for navigating complex situations and fostering positive relationships with tenants and stakeholders. Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Overview
2
2
Languages
1
1
Certification
16
16
years of professional experience
Work History
Property Manager
Simon Companies
Norwood, MA
05.2019 - Current
- Managed daily operations of a 139-unit community, achieving an average occupancy rate of 98.4% and exceeding NOI expectations for five consecutive years.
- Oversaw property maintenance and renovations, ensuring compliance with REAC inspections and maintaining scores of 96 and above.
- Directed a team of three staff and coordinated vendor services, while maintaining profitable operations during the COVID-19 pandemic.
- Managed rent collections and delinquencies in accordance with company policies and procedures.
- Collaborated with Legal Counsel to facilitate eviction processes as required.
- Oversaw property operations, maintenance, and resident compliance while conducting annual staff reviews and trainings.
- Handled resident inquiries and coordinated repairs to ensure compliance with legal regulatory requirements.
- Performed tenant screenings and managed lease agreements to maintain effective resident communications.
- Maintained financial records, approved expenditures, and collaborated with marketing to attract new residents.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Drafted and monitored budgets for overall maintenance and operations.
- Compiled and conveyed operational and financial data to regional manager.
Leasing Manager
Corcoran Management
Brockton, MA
02.2015 - 05.2019
- Oversaw apartment leasing, ensuring all rental applications and documents complied with HUD regulations.
- Managed rent collection, posting payments to resident accounts, and handling delinquent accounts per company policies.
- Coordinated apartment inspections with Maintenance Manager and performed site inspections with Regional Manager, maintaining compliance with company and regulatory standards.
- Managed HUD documentation, encompassing certifications, EIV, and waitlist processes.
- Prepared monthly financial reports to ensure expenditures aligned with budgetary constraints.
- Utilized property management software for efficient operation and reporting.
Assistant Property Manager/Sales and Leasing Consultant
Winn Residential
Boston, MA
03.2011 - 02.2015
- Delivered exceptional customer service to residents and prospective tenants, fostering positive relationships and enhancing community satisfaction.
- Facilitated lease negotiations, renewals, and administration by preparing and executing agreements with accuracy and efficiency.
- Collaborated with maintenance staff to ensure timely completion of work orders, maintaining operational excellence and resident satisfaction.
- Executed comprehensive administrative tasks to streamline office operations and enhance workflow efficiency.
- Completed Fair Housing trainings and multifamily operational IREM courses to ensure compliance with industry standards.
Education
Associate of Science - Medical Assistant
Aquinas College
Quincy, MA05-1998
Skills
- Property management
- Financial management
- Regulatory compliance
- Lease administration
- Vendor coordination
- Occupancy optimization
- Exceptional oral and written communication skills
- Fair housing compliance
- Marketing strategies
- Conflict resolution
- Customer service
- Eviction coordination
- Skilled multi-tasker
- Team leadership
- Staff training
- Lease renewals
- Property tours and inspections
Affiliations
- Member of Board of Trustees for Condominium Complex
- Active Board Member of "WISH" Women in Sanctified Homes Inc.
Languages
English
Professional
French
Elementary
Accomplishments
- Certification of Fair Housing and Continual LMS Trainings
- ARM Certification and CPM Certification in Process
Certification
- License Real Estate Agent
Timeline
Property Manager
Simon Companies
05.2019 - Current
Leasing Manager
Corcoran Management
02.2015 - 05.2019
Assistant Property Manager/Sales and Leasing Consultant
Winn Residential
03.2011 - 02.2015
Associate of Science - Medical Assistant
Aquinas College