Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Darcie Holbrook

Jerome,ID

Summary

Dynamic Human Resources Specialist with a proven track record at Everise, Inc., excelling in employee relations and training development. Enhanced onboarding processes and implemented recognition programs, boosting retention rates. Proficient in HR software and adept at complex problem-solving, fostering a positive workplace culture through effective communication and engagement strategies.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Human Resources Specialist

Everise, Inc
09.2023 - 07.2025
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Enhanced employee satisfaction by implementing regular feedback mechanisms and addressing concerns promptly.

Trainer

Everise, Inc
05.2022 - 08.2023
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Implemented gamification techniques in training sessions, boosting learner engagement and participation.
  • Optimized training delivery schedules, accommodating diverse learning styles and work commitments.

Customer Service Representative

Everise, Inc
12.2021 - 05.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Assistant Supervisor

Everise, Inc.
07.2021 - 12.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
  • Supported Supervisor by preparing production reports and collating quality documentation.
  • Conducted regular performance reviews, providing constructive feedback designed to help employees reach their full potential.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Human Resources Specialist

C3/Customer Contact Channels
06.2016 - 04.2021
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
  • Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
  • Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
  • Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
  • Facilitated smooth onboarding experiences for new hires, ensuring they felt welcomed and well-informed.

Education

Majored in Secondary Business Education

Idaho State University
Pocatello, ID
05-1993

Skills

  • Customer relations
  • HR policies and procedures
  • Training and mentoring
  • Training development
  • Diversity and inclusion
  • Employee relations
  • Microsoft Office Suite
  • Background checks
  • Data evaluation
  • Employee onboarding
  • Complex Problem-solving
  • HR software proficiency

Certification

  • Licensed Idaho Property and Casualty - 08/2023 Renewed 08/2025
  • Idaho State Health Insurance License - 08/2023 Renewed 08/2025

Timeline

Human Resources Specialist

Everise, Inc
09.2023 - 07.2025

Trainer

Everise, Inc
05.2022 - 08.2023

Customer Service Representative

Everise, Inc
12.2021 - 05.2022

Assistant Supervisor

Everise, Inc.
07.2021 - 12.2021

Human Resources Specialist

C3/Customer Contact Channels
06.2016 - 04.2021

Majored in Secondary Business Education

Idaho State University

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Darcie Holbrook