Daria Hamilton
Denver,CO
Summary
Detail-oriented manager with a strong background in operational efficiency and staff development. Skilled in performance evaluation and complaint resolution, focused on creating a positive customer experience and enhancing team dynamics.
Overview
17
17
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification
Work History
General Manager
Dairy Queen Grill & Chill
Littleton, Colorado
08.2022 - Current
- Oversaw daily operations to ensure efficient service and product quality.
- Managed staff scheduling to optimize labor and meet customer demands.
- Trained and mentored team members on operational standards and customer service.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Enforced health and safety regulations to create a safe working environment.
- Conducted regular performance evaluations to improve team productivity and morale.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Assistant Store Manager
Walgreens Boots Alliance
Denver, Colorado
05.2017 - 08.2022
- Assisted in managing daily operations and employee scheduling.
- Trained new employees on policies and customer service standards.
- Oversaw cash handling processes and ensured compliance with financial policies.
- Collaborated with team members to enhance store merchandising strategies.
- Resolved customer inquiries and complaints to improve satisfaction levels.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Shift Lead
Walgreens Boots Alliance
Westminster, Colorado
07.2013 - 05.2017
- Supervised daily operations and ensured compliance with company policies.
- Trained new employees on customer service standards and store procedures.
- Managed inventory levels and coordinated restocking efforts with suppliers.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Coached and trained employees and managed daily work assignments to enhance operations.
Customer Service Cashier
Walgreens Boots Alliance
Arvada, Colorado
08.2008 - 05.2017
- Processed customer transactions quickly and accurately at busy retail locations.
- Assisted customers with product inquiries and provided excellent service.
- Handled returns and exchanges efficiently, following store policies.
- Maintained cleanliness and organization of checkout area for optimal flow.
Education
Ranum
Arvada, COSkills
- Operational management
- Staff scheduling
- Inventory control
- Performance evaluation
Certification
- Servsafe certified
- Situational leadership certified
- People pride and profit certified
Timeline
General Manager
Dairy Queen Grill & Chill
08.2022 - Current
Assistant Store Manager
Walgreens Boots Alliance
05.2017 - 08.2022
Shift Lead
Walgreens Boots Alliance
07.2013 - 05.2017
Customer Service Cashier
Walgreens Boots Alliance
08.2008 - 05.2017
Ranum