Daria Kelly
Saint Paul,MN
Summary
I'm eager to branch out and explore different areas of work! I am a quick learner and am eager to go head into work.I enjoy being a shift lead and wanna use my skills and learn more about what i can contribute.
Overview
9
9
years of professional experience
Work History
Shift Leader
Caribou Coffee
Saint Paul, Minnesota
05.2020 - Current
- Supervised daily operations to optimize service quality during peak hours.
- Monitored customer satisfaction and ensured timely order fulfillment.
- Trained and mentored new team members on coffee preparation techniques.
- Managed inventory levels to guarantee product availability and freshness.
- Coordinated team schedules to ensure timely breaks and accurate clocking.
- Handled money and safe orders to maintain accurate financial records.
- Resolved conflicts with hostile customers to ensure a positive experience.
- Enforced health and safety standards to create a safe work environment for all staff.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Team Member
Culver's Restaurant
Rosemount, Minnesota
09.2017 - 01.2019
Education
Henry Sibley Highschool
Mendota Heights , MNSkills
- Customer service
- Training and mentoring
- Conflict resolution
- Sanitation compliance
- Customer relationship management
- Team building
- Effective communication
- Problem solving
- Adaptability to change
- Time management
- Team supervision
- Strategic thinking
- Drawer assignments
- Motivational leadership
- POS system operation
- Staff training and development
- Shift leadership
- Decision-making capacity
- Diplomatic and fair
- Rules enforcement
- Strong verbal and written communication
- Role modeling
- Problem-solving
- Positive attitude
Timeline
Shift Leader
Caribou Coffee
05.2020 - Current
Team Member
Culver's Restaurant
09.2017 - 01.2019
Henry Sibley Highschool