Experienced store leader with strength in operations management, staff development, and customer service. Skilled in scheduling, inventory control, cash handling, and keeping daily service running smoothly.
Overview
13
13
years of professional experience
Work History
Store Manager
Starbucks
Scottsdale, Arizona
06.2019 - Current
Oversaw Starbucks store operations and coordinated daily floor coverage to ensure optimal customer service.
Managed inventory orders and coordinated product replenishment to maintain stock availability.
Resolved customer complaints promptly to ensure a positive shopping experience.
Monitored customer feedback to identify areas for improvement in service quality.
Fostered open communication among staff to resolve issues and improve teamwork.
Recruited, trained and supervised new employees.
Oversaw cash handling, deposits, and register audits.
Supported partner scheduling to match labor coverage with customer traffic.
Office Manager
Custom Remodeling LLC
Yuma, Arizona
07.2016 - 01.2019
Managed office operations for Custom Remodeling LLC home renovation projects.
Scheduled subcontractors, appointments, and project meetings.
Coordinated client calls, emails, and follow-up communication.
Processed invoices, purchase orders, and payment records.
Maintained permits, contracts, and job files.
Monitored vendor orders to ensure timely deliveries and accurate inventory levels., deliveries, and office supplies.
Supported payroll data and employee records.
Responded to phone calls from clients and vendors, providing information and assistance., responded to emails, routed mail and coordinated courier services.
Managed office inventory and placed new supply orders.
Assistant General Manager
Coco's Bakery Restaurants Inc.
Yuma, AZ
01.2014 - 06.2016
Supervised bakery restaurant shift operations and guest service standards.
Coordinated front-of-house and kitchen teams during Coco's Bakery Restaurants service periods.
Managed staff schedules, coverage, and labor planning for daily operations.
Trained associates on menu knowledge, hospitality, and service procedures.
Monitored cash handling, register accuracy, and daily closing procedures.
Controlled inventory, ordering, and product rotation for bakery and restaurant supplies.
Enforced food safety, sanitation, and compliance across dining and kitchen areas.