Darian Carlovich
Bellmore,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
District Manager
ADP
New York, NY
07.2022 - Current
- Identify and cultivate new prospects from relations built with Bankers, Accountants, existing clients as well as direct prospecting efforts.
- Implement sales strategy targeted to decision markets and business owners to build a network and new business to ADP.
- Provided technical support to customers via phone, email, and web chat.
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
- Cultivated long-term relationships with customers, encouraging more lucrative business opportunities.
- Contacted customer service manager for critical issues needing immediate attention.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Maintained detailed records of customer interactions, complaints, comments, and inquiries in the database.
- Served as a liaison between customers and internal departments to ensure successful resolution of customer issues.
Closing Coordinator/Sales Assistant
Cliffco Mortgage Bankers
Uniondale, NY
07.2021 - 07.2022
- Reviewed and maintained closing documents for accuracy and completeness.
- Prepared loan packages for closing, ensuring all documents were accurate and complete.
- Provided customer service to clients regarding their loan status and any questions they may have had.
- Developed relationships with title companies in order to facilitate a smooth transaction process.
- Verified that all fees associated with the loan were correctly calculated and paid out at closing.
- Maintained records of transactions for future reference purposes.
- Managed customer expectations through frequent communication regarding their loan status throughout the process.
- Responded to customer inquiries and researched answers to questions.
Patient Care Associate
North Shore University Hospital
Manhasset, NY
11.2016 - 07.2018
- Provided direct patient care and support services in accordance with established standards and practices.
- Monitored vital signs including temperature, pulse, respiration rate, blood pressure and oxygen saturation levels.
- Helped maintain a safe environment for the patient by ensuring that all medical equipment is functioning properly and securely stored when not in use.
- Communicated regularly with nursing staff regarding changes in patient condition or needs.
- Provided emotional support to family members of patients facing difficult health challenges.
- Collected specimens from patients for laboratory testing purposes following proper safety protocols.
- Recorded detailed notes about each interaction with a patient in order to provide comprehensive documentation of their stay.
- Assisted physicians and nurses with basic wound care by preparing slings, stockings and bandages.
Education
Bachelor of Arts -
SUNY College At Old Westbury
Old Westbury, NY05.2021
Skills
- Project Management
- Business Development
- Interpersonal Communication
- Attention to Detail
- Leadership Skills
- Customer Support
Accomplishments
- 136% Of Plan FY23
- 6 Month ADP Benchmark
- Promoted from ADP Associate District Manager to District Manager in less than one year employment
Timeline
District Manager
ADP
07.2022 - Current
Closing Coordinator/Sales Assistant
Cliffco Mortgage Bankers
07.2021 - 07.2022
Patient Care Associate
North Shore University Hospital
11.2016 - 07.2018
Bachelor of Arts -
SUNY College At Old Westbury