Darian Kelly
Katy,TX
Summary
Proven leader in strategic planning and CRM management, I significantly enhanced customer engagement and sales conversions at DM Clinical Research. Expert in data analysis and staff training, my approach boosted workforce efficiency and client satisfaction, achieving notable improvements in campaign success and team productivity without exceeding a 55-word limit. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Marketing Database Lead
DM Clinical Research
01.2024 - Current
- Collaborated with cross-functional teams to develop cohesive marketing strategies aligned with overall business objectives.
- Developed targeted marketing campaigns for optimal customer engagement and increased sales conversions.
- Maximized lead generation through effective collaboration with sales teams, identifying high-priority prospects for targeted outreach efforts.
- Trained junior staff members in database management best practices, fostering a culture of continuous learning within the team.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
Workforce Management Supervisor
DM Clinical Research
05.2021 - 01.2024
- Improved workforce efficiency by implementing strategic scheduling and forecasting techniques.
- Managed employee performance reviews for increased productivity and growth opportunities.
- Coordinated cross-functional team collaboration to optimize workforce utilization and achieve business goals.
- Led training initiatives, resulting in enhanced skill sets among team members and improved service quality.
- Ensured compliance with company policies, labor laws, and industry regulations through diligent oversight and documentation.
- Fostered a positive work environment by addressing employee concerns promptly and effectively resolving conflicts when necessary.
- Collaborated closely with HR department on recruitment efforts to attract top talent for the workforce management team.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Patient Enrollment Specialist
DM Clinical Research
09.2019 - 05.2021
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Streamlined communication channels between patients, healthcare providers, and research teams for improved coordination.
- Established a professional presence at industry conferences, networking events, and other relevant gatherings to attract potential study participants.
- Educated potential participants about the benefits and risks associated with participating in specific clinical trials or studies while addressing any concerns or questions they may have had.
- Monitored progress of enrolled patients throughout their participation in clinical trials or studies, providing updates to relevant parties as needed.
- Improved patient retention rates through personalized follow-up protocols and support services.
- Conducted thorough pre-screening interviews to identify eligible candidates for specific clinical trials or studies.
Bar and Restaurant Manager
Uncle Julios
02.2017 - 09.2019
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
- Streamlined operational procedures for increased efficiency in daily tasks such as opening/closing routines, shift scheduling, and cash handling processes.
- Increased staff retention through effective hiring, training, and performance management practices.
- Boosted customer satisfaction by implementing strategies to improve overall service quality and efficiency.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
Associate of Arts - Healthcare Administration
University of Phoenix
Tempe, AZ01.2022
Skills
- CRM Management
- Data Analysis Expertise
- Campaign Management
- Customer Retention Strategies
- Staff Management
- Strategic Planning
Timeline
Marketing Database Lead
DM Clinical Research
01.2024 - Current
Workforce Management Supervisor
DM Clinical Research
05.2021 - 01.2024
Patient Enrollment Specialist
DM Clinical Research
09.2019 - 05.2021
Bar and Restaurant Manager
Uncle Julios
02.2017 - 09.2019
Associate of Arts - Healthcare Administration
University of Phoenix