Dariana Contreras

•Helped stocking and organizing the store

•Handled cash, credit, and mobil payments accurately while maintaining excellent customer service

•Maintain cleanliness and food safety standards in accordance with company policies

•Trained new employees on register procedures and food prep

•Managed multiple tasks such as order taking, drive-thru and food prep under hight pressure situations

•Supervised kitchen operations and ensure timely preparation high quality food during peak hours

•Maintain inventory levels, monitored waste and place supply orders for a efficient kitchen performance

•Enforced food safety standards and cleanliness

•Resolved staff or customers concerns in a calm manner to ensure a smooth operation

•Coordinated with front of house staff to improve order accuracy and reduce wait times

•Respond to customer inquiries regarding water and sewer billing, service interruptions, payments, and account status via phone, email and in person

•Explained billing details, usage charges and payment plans clearly to a wide range of customers

•Investigate and resolve customer issues such as high usage

•assist with shut-off notices, payment arrangements and delinquency follow ups

•received and processed payments in person over the phone, including cash, check and credit card