Results-driven Professional Leader experienced in driving operational growth and fostering team collaboration. Achieved impactful results by navigating complex challenges and optimizing processes to enhance organizational performance. Focused on cultivating positive workplace cultures and effective communication to support strategic objectives.
Work History
General Manager
1 Year
Smithfield's Chicken and BBQ | 10.2025 - Current
Trained and mentored staff, fostering a culture of continuous improvement and professional development.
Analyzed customer feedback to refine menu offerings and improve dining experience.
Established effective communication channels among staff to streamline workflows and enhance collaboration.
Managed inventory control processes to minimize waste and ensure product availability.
Developed marketing strategies that increased brand visibility and customer engagement within the community.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Asst General Manager
1 Year 4 Months
Freddy's Steakburgers and Custard | 06.2024 - 10.2025
Maintained inventory levels and catalogs aligned with customer demand forecasts
Conducted inventory counts and quality checks to ensure optimal product availability
Reported inventory discrepancies to management and loss prevention team for prompt resolution
Report inventory discrepancies to management and the loss prevention team for remediation
Implemented strategic initiatives that improved team performance and operational efficiency.
Directed daily operations to optimize guest satisfaction and enhance service quality.
Oversaw financial performance, ensuring budget adherence and maximizing profitability.
General Manager
2 Years 3 Months
Applebee's Neighborhood Grill & Bar | 03.2022 - 06.2024
Accurately handled cash and prepared deposits to ensure financial accuracy.
Resolved customer issues promptly to enhance overall satisfaction.
Managed team scheduling to optimize coverage and leverage individual strengths.
Developed marketing initiatives that increased local community engagement and brand awareness.
Managed team schedule with an eye for coverage needs and individual strengths.
Resolved problems promptly to elevate customer approval.
Resolved customer complaints promptly, enhancing satisfaction and loyalty metrics.
Handled cash accurately and prepared deposits.
Assistant Manager
6 Months
Cookout | 08.2021 - 02.2022
Supervised day-to-day operations, ensuring alignment with performance, quality, and service standards.
Monitored cash intake and deposit records to enhance accuracy and minimize discrepancies.
Conducted regular inventory counts to verify stock levels and proactively address discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sous Chef
11 Months
Uptown Kitchen And Bar | 08.2020 - 07.2021
Led the kitchen team to maintain continuity of service and quality.
Trained kitchen staff to perform various preparation tasks under pressure.
Mentored kitchen staff to prepare them for demanding roles.
Mentored kitchen staff, enhancing their skills for demanding roles and improving overall team capability.
Coordinated with vendors to order supplies and maintain high-quality standards.
Coordinated with vendors to source high-quality supplies, ensuring consistency in food quality.
Acted as head chef when required to maintain continuity of service and quality.
Assistant Kitchen Manager
1 Year 1 Month
Carolina Ale House | 03.2016 - 04.2017
Managed the overall operations of the back of house and kitchen area.
Ensure that all food and products are consistently prepared according to the restaurant's recipes
Monitored food cost and usage through adherence to proper product requisition procedures
Assisted in various roles to maintain guest service standards and ensure efficient operations.
Automated Logistical Specialist
3 Years 5 Months
United States Army | 07.2012 - 12.2015
Established and maintained stock records, inventory, material control, accounting, and supply reports to ensure accurate tracking and reporting of logistics operations
Reviewed and verified received quantities against bills of contracts, purchase requests, and shipping documents to maintain accuracy in inventory management
Simplify and standardize the collection and use of maintenance data
Enhanced quality and accuracy of performance, cost, and parts data through effective maintenance management practices
Obtained necessary licenses for professional driving and transportation.
CDL Class A with Tankers endorsements
Education
Business Administration - Accounting
Bethune-Cookman University | Daytona Beach, FL | 05.2012
High School - General Studies
First Coast High School | Jacksonville, FL | 06.2009