DARLENE ST.JOHN
La Vernia
Summary
Compassionate support specialist with expertise in case management and crisis intervention. Proven ability to maintain accurate documentation and foster effective client relationships, enhancing service delivery and client satisfaction.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Construction Office
San Antonio
02.2022 - Current
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Maintained calendars and schedules to set appointments for management team.
- Prepared meeting documents, including agendas and handouts, to facilitate effective discussions.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Maintained organized files and filing system, ensuring confidentiality of sensitive information.
- Compiled and entered data into databases, enhancing accuracy and completeness of records.
- Monitored daily operations in order to ensure efficient workflow processes were being followed.
Social Worker
Department of Family and Protective Services
San Antonio
02.2020 - 10.2021
- Cultivated strong relationships with clients, families, and professionals to enhance support networks.
- Facilitated access to resources from social, health, and welfare agencies to address residents' needs.
- Interviewed residents and families to obtain social history and determine needs for services.
- Applied cultural sensitivity in interactions with diverse populations to foster inclusion and understanding.
- Maintained accurate documentation of clinical activities, including progress notes, incident reports, and discharge summaries.
Customer Service Representative
HEB
La Vernia
09.2017 - 05.2020
- Resolved customer complaints and inquiries courteously and efficiently, enhancing customer satisfaction.
- Utilized strong verbal and written communication skills to effectively interact with customers and address their needs.
- Developed strong customer relationships and loyalty through effective communication.
- Leveraged in-depth product knowledge to offer relevant suggestions and recommendations, improving customer experience.
- Responded to telephone inquiries and complaints following standard operating procedures.
Education
Bachelor of Arts (B.A.) - Social Work
Our Lady of the Lake University
San Antonio, TX, US12-2019
Associate in Arts (A.A.) - Social Work
San Antonio College
San Antonio, TX, US05-2017
Skills
- Data entry
- Document management
- Records management
- Calendar management
- Administrative coordination
- Client needs analysis
- Problem-solving techniques
- Analytical thinking
- Attention to detail
- Cultural awareness
Languages
English, Advanced
Timeline
Administrative Assistant
Construction Office
02.2022 - Current
Social Worker
Department of Family and Protective Services
02.2020 - 10.2021
Customer Service Representative
HEB
09.2017 - 05.2020
Bachelor of Arts (B.A.) - Social Work
Our Lady of the Lake University
Associate in Arts (A.A.) - Social Work
San Antonio College