Darris Jackson
Premier Eye Physicians
SOUTHFULTON,GA
9
years of professional experience
Detail-oriented Front Desk Coordinator experienced in scheduling, data entry, and multi-line phone management. Achieved efficient front office operations through organized workflows, quick issue resolution, and effective staff training. Focused on delivering exceptional patient service and ensuring accuracy in appointment scheduling and insurance verification.
Work History
Front Desk Coordinator
8 Years 7 Months- Scheduled appointments, coordinated provider calendars, and minimized gaps in daily workflow.
- Managed patient check-in and check-out, ensuring accurate demographic and insurance updates.
- Verified insurance eligibility and obtained referrals before patient visits.
- Answered multi-line phones, triaged inquiries, and routed messages to appropriate clinical staff.
- Processed copays, balances, and patient paperwork with strong attention to detail.
- Maintained electronic health record accuracy for registrations, authorizations, and visit documentation.
- Resolved scheduling conflicts and patient concerns while supporting smooth front office operations.
- Trained new staff on reception procedures, phone etiquette, and patient service standards.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Trained all staff on front desk procedures and policies.
Education
CCMA - Medical
Skills
Visitor check-in skills
Scheduling appointments
Data management
Daily reporting
Check-in management
Phone system management
File management
Proficiency in [software]
Business writing
Multi-line phone systems
Software proficiency
Customer service management
Service management
Office management
Administrative writing
Timeline
Front Desk Coordinator
Premier Eye Physicians
06.2018 - 01.2027Read More
Stepful CCMA
CCMA from Medical
Read More