Darvella Robinson
Rowlett,TX
Summary
Results-driven professional with experience in patient scheduling and operational efficiency. Skilled in workflow design and multitasking, contributing to streamlined processes and improved patient experience. Committed to maintaining confidentiality and enhancing clinic productivity.
Overview
4
4
years of professional experience
Work History
Patient Scheduler
A Line Staffing
08.2025 - 05.2026
- Scheduled patient appointments using electronic health record systems to optimize clinic workflow.
- Educate patients on the insurance verification process and estimated patient responsibility prior to their visit
- Confirm patient appointments and provide appointment details, location information, and special instructions
- Respond to patient inquiries professionally and in a timely manner via phone and written communication
- Assist insurance verification associates when needed
- Maintain HIPAA compliance and confidentiality at all times
- Managed over 50 customer calls per day
Process Specialist
Corecivic Inc.
03.2024 - 07.2025
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Processing medical record requests
- Monitors incoming requests received through various means
- Assist as needed in overflow processing due to high volume issues and/or coverage issues
- Manage over 60 customer calls per day.
Data Entry
Jobsultant
06.2022 - 02.2024
- Ensured accurate policy documentation through meticulous data entry and verification procedures.
- Streamlined appointment booking process with thorough data entry and effective time management skills.
- Maintain strict confidentiality and comply with HIPAA and company privacy policies.
- Accurately enter and update patient data in internal and client facing systems
- Provide courteous and professional communication with internal and external stakeholders as needed
- Managed over 50 customer calls per day.'
Education
High School Diploma -
Madison High School
Tallulah, LA05-2014
Skills
- Following up with patients
- Calendar management
- Remote work capabilities
- Accuracy and precision
- Appointment confirmation
- Telephone management
- Patient scheduling
- Patient registration
- Computer skills
- Telephone etiquette
- Medical billing
- Effective multitasking
Timeline
Patient Scheduler
A Line Staffing
08.2025 - 05.2026
Process Specialist
Corecivic Inc.
03.2024 - 07.2025
Data Entry
Jobsultant
06.2022 - 02.2024
High School Diploma -
Madison High School