Darwin Mayo
912 Bullard, DeSoto,TX
Summary
A results-oriented insurance professional with over 10 years of experience in property insurance, casualty insurance, vehicle insurance, and other forms of insurance. Strong leadership, management, organizational, and interpersonal skills. Possesses All-lines Adjusters license and all 50 states of America. Trustworthy, ethical, and committed to quality customer service. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Adept at developing profitable, efficient, and quality- focused processes.
Overview
11
11
years of professional experience
Work History
SENIOR COMMERCIAL LIABILITY ADJUSTER
The Littleton Group
Remote
05.2021 - 08.2024
- Investigate, evaluate, and handle Commercial, Property, and Casualty claims of moderate to high complexity to bring claim to resolution.
- Determine extent of insurance coverage and liability on each claim filed adhering to policy
- Determines & negotiates settlements with claimants and/or attorneys in timely fashion.
- Resolve complex, high-value claims in a timely manner, maintaining a high level of customer service and satisfaction.
- Partners with vendors and internal business partners to facilitate complex claims.
- Prepare detailed reports, letters, and recommendations as needed.
- Plan, organize and establish priorities to maintain various responsibilities under critical deadlines.
- Knowledge of current case law, statutory law, DOI regulations, etc. that apply to claims practices and issues within the territory of operation.
- Demonstrate sound analytical skills, negotiate settlements, authorize payments
Claims Specialist (Team Managed)
State Farm Insurance Inc
Irving, TX
01.2015 - 05.2021
- Investigating, evaluating, negotiating, and settling property claims in all 50 states including verification of coverage, legal liability and extent of damage to property, which may require contact by telephone, correspondence, in person, or various electronic media
- Applying knowledge of policies, procedures, laws, statutes, and insurance regulations when determining coverage, liability, (first and third party) and property damage
- Recognizing and reviewing claims requiring specialized handling, including identifying issues that may require the use of independent experts or vendors
- Using various electronic resources for claim handling
- Working in partnership with and provides instruction to claim associates
- Most importantly delivering a remarkable customer experience through handling claims efficiently and effectively.
- Negotiate settlements
- Authorize payments
Property Claims Adjuster
State Farm Insurance Inc
Irving, TX
01.2014 - 01.2015
- Investigate, evaluate, and settle insurance claims
- Determine whether the insurance policy covers the loss claimed
- Decide the appropriate amount the insurance company should pay
- Ensure that claims are not fraudulent
- Contact claimants’ doctors or employers to get additional information on questionable claims
- Talk with legal counsel about claims when needed
- Negotiate settlements
- Authorize payments
Education
Bachelor of Arts - Business Administration And Management
Philander Smith College
Little Rock, AR05-2010
Skills
▪ Knowledge of principles and processes for providing customer and personal services
▪ Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
▪ Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
▪ Advanced in handling both multiple jurisdictions and multiple lines of business
▪ Strong knowledge of auto and/or property insurance policies, coverage and claim handling practices
▪ Possess excellent written and verbal communication skills
▪ Proficient in Xactimate and XactContents
▪ Proficient in Microsoft Office Programs including, but not limited to Word, Excel, and PowerPoint
Timeline
SENIOR COMMERCIAL LIABILITY ADJUSTER
The Littleton Group
05.2021 - 08.2024
Claims Specialist (Team Managed)
State Farm Insurance Inc
01.2015 - 05.2021
Property Claims Adjuster
State Farm Insurance Inc
01.2014 - 01.2015
Bachelor of Arts - Business Administration And Management
Philander Smith College
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