Daryl Onidi
Shelton
Summary
Dynamic retail professional with extensive experience at Lowe’s, excelling in team leadership and inventory management. Proven track record in enhancing customer satisfaction and driving sales growth through effective coaching and problem resolution. Skilled in optimizing operations and fostering employee engagement to achieve departmental goals.
Overview
28
28
years of professional experience
Work History
Department Supervisor
Lowe’s
Derby, CT
03.2015 - 03.2026
- Supervised daily operations, ensuring team adherence to safety protocols and store policies.
- Trained and mentored new associates on product knowledge and customer service standards.
- Managed inventory control processes, optimizing stock levels and minimizing discrepancies.
- Coordinated team schedules to align with peak customer traffic periods, enhancing service efficiency.
- Developed process improvements that streamlined workflow, increasing departmental productivity.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
Shift Leader
CVS Pharmacy
Ansonia, CT
04.2010 - 03.2015
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Managed inventory levels, implementing strategies to reduce stock discrepancies and optimize product availability.
- Coordinated schedules and delegated tasks effectively to maximize team productivity during peak hours.
- Resolved customer issues promptly, ensuring high levels of satisfaction and loyalty through effective communication.
- Implemented promotional campaigns, increasing sales through targeted marketing initiatives and engaging displays.
- Trained new employees and delegated daily tasks and responsibilities.
Store Manager
Rent A Center
New Haven, CT
06.1998 - 04.2010
- Directed daily operations to ensure optimal customer service and store performance.
- Trained and mentored staff to enhance team productivity and engagement.
- Implemented inventory control measures to minimize shrinkage and improve stock accuracy.
- Developed promotional strategies to increase sales and customer retention rates.
- Analyzed sales data to identify trends, adjusting merchandising tactics accordingly.
- Facilitated team meetings to communicate goals, updates, and best practices effectively.
- Oversaw budget management, ensuring adherence to financial targets and resource allocation.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma -
Shelton High School
Shelton, CT06.1991
Skills
- Customer service
- Problem resolution
- Workplace safety
- Problem-solving
- Time management
- Leadership skills
- Customer relations
- Staff supervision
- Inventory management
- POS systems operations
- Sales growth
- Receiving oversight
- Stock management
- Stockroom organization
- Leadership
- Employee engagement
- Recovery management
- Scheduling expertise
- Team supervision
- Customer engagement
- Coaching and mentoring
- Product restocking
- Staff management
Timeline
Department Supervisor
Lowe’s
03.2015 - 03.2026
Shift Leader
CVS Pharmacy
04.2010 - 03.2015
Store Manager
Rent A Center
06.1998 - 04.2010
High School Diploma -
Shelton High School