Dasha Williams
Milwaukee,WI
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Hilton Garden Inn Hotel
Milwaukee, WI
02.2023 - 04.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Customer Service Representative
AT&T
Milwaukee, WI
04.2022 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Receptionist
Ascension
Milwaukee, WI
01.2021 - 03.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled and confirmed appointments.
Education
High School Diploma -
Bosse High School
Evansville, IN05-2015
Skills
- Correspondence typing
- Call Routing
- Mail Sorting
- File Organization
- Front Office Management
- Project Management
Certification
- Certified Nursing Assistant
- CBRF
Timeline
Front Desk Receptionist
Hilton Garden Inn Hotel
02.2023 - 04.2024
Customer Service Representative
AT&T
04.2022 - 12.2022
Receptionist
Ascension
01.2021 - 03.2022
- Certified Nursing Assistant
- CBRF
High School Diploma -
Bosse High School