DASIA L. HARVEY
Washington,DC
Summary
Organized Office Support Specialist with experience in appointment scheduling, customer record management, and documentation. Delivers reliable customer service and supports efficient operations. Strong organizational and communication skills facilitate a smooth transition to a Pharmacy Technician role, with a capacity to learn procedures and manage detail-oriented tasks in a healthcare setting.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Administrative Assistant
Bullock Grounds, LLC
Washington, DC
05.2022 - Current
- Streamlined office organization by updating file systems and maintaining phone logs to enhance operational efficiency.
- Managed filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Organized and secured confidential documents according to established protocols. in an organized fashion according to established protocol.
- Monitored office supplies inventory, ensuring adequate stock levels to support daily operations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled maintenance appointments and crew dispatch for property service calls.
- Supported planning and execution of partnerships through clear verbal and written communication with clients, community members, business owners, and elected officials.
- Assessed needs and risks using a strengths-based approach and helped develop service plans with clients and involved parties.
- Managed database systems containing customer contact information.
Pro Sales Associate
Home Depot
Washington, DC
04.2022 - 05.2022
- Pursued new business opportunities through prospecting, successfully expanding customer base.
- Built one-on-one relationships and sold products to industrial, commercial, and professional customers, enhancing customer satisfaction.
- Delivered exceptional service by sharing product knowledge across all store departments, fostering strong customer relationships.
Office Assistant
Pacific Disposal Systems, Inc.
Washington, DC
06.2016 - 04.2022
- Coordinated bi-weekly paycheck distribution for employees, ensuring payroll accuracy and compliance.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Entered service orders, customer data, and account updates into office databases.
- Organized files and developed spreadsheets, improving workflow by streamlining document management processes.
- Ensured timely procurement of materials and supplies on a bimonthly basis to support operations.
- Maintained accurate inventory records and ensured proper storage of materials to support operational needs.
- Coordinated with drivers and supervisors on schedule changes and missed pickups.
- Retrieved and delivered truck parts to mechanics on staff.
- Deposited funds biweekly into the company account for company materials
Batista
Starbucks
Washington, DC
04.2010 - 06.2011
- Ensured that counter and customer areas were clean, neat, and presentable.
- Monitored and managed store inventory levels to ensure availability of items for customer needs.
- Greeted customers entering the store to ascertain what each customer wanted and needed.
- Developed and implemented processes that enhanced customer satisfaction and streamlined service delivery.
- Worked as a team member performing cashier duties, product assistance and cleaning while providing exceptional customer service.
- Prepared handcrafted espresso beverages using Starbucks recipes and beverage standards
- Operated point-of-sale system for orders, payments, and mobile transactions
- Restocked essential beverage ingredients and supplies to maintain smooth operations during busy hours.
- Followed food safety, sanitation, and beverage handling procedures
- Supported opening and closing tasks for daily store readiness
- Collaborated with team members to manage rush periods and customer flow
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Arranged workstations to optimize task completion speed during peak hours.
- Monitored supply inventory levels and restocked items to prevent shortages and maintain efficient operations.
Education
Mortuary Science
University of the District of Columbia
Washington, DC10-2026
Nursing Assistant Certification -
Keystone Job Corps Center
Drums, PA11-2014
HS Diploma -
Paul Lawrence Dunbar High School
Washington, DC06-2011
Skills
- Data entry
- Task management
- Phone system management
- Customer support
- Office safety protocols
- OSHA compliance
- Attention to detail
- Strong problem solver
- Problem resolution
- Team collaboration
- Verbal communication
Certification
- DOES Customer Service Certification,
- OSHA 10
- CNA
- Mandated
Timeline
Administrative Assistant
Bullock Grounds, LLC
05.2022 - Current
Pro Sales Associate
Home Depot
04.2022 - 05.2022
Office Assistant
Pacific Disposal Systems, Inc.
06.2016 - 04.2022
Batista
Starbucks
04.2010 - 06.2011
Mortuary Science
University of the District of Columbia
Nursing Assistant Certification -
Keystone Job Corps Center
HS Diploma -
Paul Lawrence Dunbar High School