Davesha Jackson
Hendersonville,Tennessee
Summary
Service-oriented customer service professional knowledgeable about travel reservations and itineraries. Coordinates plans, organizes documentation and traces problems at different stages. Offers six-year record in field and advanced customer service abilities. Hardworking Transportation Security Officer with focused mindset and in-depth understanding of security protocols. First-rate skills in organizing and prioritizing tasks, as well as maintaining open communication and managing conflicts effectively. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
DHS-TSA
Nashville, TN
04.2023 - Current
- Current pay Grade F1
- Interacted professionally with co-workers, supervisors, travelers, and other stakeholders at the airport facility.
- Monitored passenger traffic flow at checkpoints to ensure safe and efficient security process.
- Conducted thorough screening of passengers and baggage using advanced security technologies.
- Monitored compliance with TSA regulations to ensure safe travel experiences for all passengers.
- Provided instructions to individuals on how to properly place their bags onto conveyor belts for inspection purposes.
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Assisted travelers with questions regarding airport security regulations and procedures.
- Conducted pat-downs, metal detector checks, and x-ray scans in a timely manner.
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
- Verified identification documents such as passports and driver's licenses prior to boarding aircrafts.
Restaurant Manager
Slim Chickens
Hendersonville, Tennessee
09.2018 - 07.2023
- Scheduled front and back-of-house staff strategically to deliver customer service levels for fluctuating demand
- Inspected restaurant cleanliness to monitor compliance with food safety and sanitation regulations
- Oversaw restaurant maintenance, cleaning and sanitation for welcoming dining space
- Coached, directed and developed restaurant supervisors and team leaders.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Ensured compliance with all food safety regulations and sanitation standards.
Passenger Service Agent
BNA
Nashville, Tennessee
02.2022 - 06.2022
- Made reservations for guests, including confirming personal information, collecting payments and issuing tickets
- Completed and checked flight forms for accuracy to meet airline, airport, or FAA requirements
- Handled post-departure procedures, maintaining gate, counter and waiting areas for imminent use
- Processed claims for damaged or lost baggage, settled minor claims immediately and kept passengers informed of more advanced investigations.
Fulfillment Associate
Amazon
Mt.Juliet, Tennessee
07.2021 - 02.2022
- Fulfilled orders accurately to surpass customer expectations for online shopping experiences
- Built pallets correctly to minimize product damage in transportation and maximize trailer space
- Operated material handling equipment to move and organize stock
- Palletized boxes of merchandise to make it easier to restock large sections.
Education
High School Diploma -
Hunters Lane High School
Nashville, TennesseeSkills
- Customer service
- Coordination
- Verbal communication
- Organization
- Problem-solving
- Task prioritization
- Team Development
- De-escalation techniques
- Threat Assessment
- Policy Enforcement
- Radio communication
- Integrity and Honesty
- Policy enforcement
Additional Information
Proficient in Microsoft Word, PowerPoint, Excel, [other programs],Willing to learn and grow to become a well-rounded individual
Certification
- Alcohol serving License - March 2026-current
Language
English
Timeline
Transportation Security Officer
DHS-TSA
04.2023 - Current
Passenger Service Agent
BNA
02.2022 - 06.2022
Fulfillment Associate
Amazon
07.2021 - 02.2022
Restaurant Manager
Slim Chickens
09.2018 - 07.2023
High School Diploma -
Hunters Lane High School