David Alvarez
St. Cloud,FL
Summary
Dynamic Service Manager with a proven track record at Tires Plus, excelling in customer satisfaction and retention. Skilled in productivity monitoring and team leadership, I effectively resolved issues and fostered loyalty. Bilingual in Spanish, I leveraged strong interpersonal skills to enhance sales and drive profitability.
Overview
7
7
years of professional experience
Work History
Service Manager
Tires Plus
11.2020 - Current
- Developed and implemented strategies to increase sales and profitability.
- Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
- Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
- Established team priorities, maintained schedules and monitored performance.
Retail Sales Associate
Dicks Sporing Goods
11.2018 - 08.2020
- Helped customers complete purchases, locate items, and join reward programs..
- Greeted customers and provided outstanding customer service.
- Worked to meet or exceed special targets for credit card applications, sales, special donations and specific product promotions.
Education
High School Diploma -
Christian Academy
Hialeah, FLSkills
- FLUENT IN SPANISH
- Productivity monitoring
- Computer literate
- MS Word
- Microsoft Outlook
- Problem solving
- Team leadership
- Great up-sell skills
- Ability to Multitask
Languages
Spanish
Native or Bilingual
Timeline
Service Manager
Tires Plus
11.2020 - Current
Retail Sales Associate
Dicks Sporing Goods
11.2018 - 08.2020
High School Diploma -
Christian Academy