David Burgess
Fort Worth,Texas
Summary
Accomplished Pawnbroker with proven expertise in appraisal knowledge and effective communication, honed at Texas Cash Pawn. Excelled in negotiating to meet profitability goals, enhancing customer satisfaction, and mentoring new hires. Demonstrated mastery in inventory management and security procedures, achieving significant improvements in store operations and customer loyalty.
Overview
16
16
years of professional experience
Work History
Pawnbroker
Texas Cash Pawn
2022.03 - Current
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on items after closely inspecting item values, collecting payments or tangible property as collateral.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Complied with local, state and federal laws in reviewing identification.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
Pawnbroker
First Cash Pawn
2014.06 - 2022.02
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Complied with local, state and federal laws in reviewing identification.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
- Organized store shelves to display most attractive inventory.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
- Conducted thorough research on unfamiliar items to determine appropriate pricing based on historical data and current market trends.
- Processed new inventory to ready for stocking on sales floor.
- Handled cash management duties effectively maintaining accuracy in daily reconciliations deposit preparations.
- Supported marketing efforts by creating promotional materials highlighting featured products or special deals in the store.
- Organized stock overflow room and moved stock to show room when space was available.
- Developed strong relationships with customers by offering personalized attention and understanding financial needs.
- Enhanced customer satisfaction by providing efficient and knowledgeable service in evaluating items for pawn or sale.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Performed store open and close procedures as part of shift responsibilities.
- Assisted customers with redeeming pawned items, ensuring accurate documentation and proper payment processing.
Customer Service Representative
Valero
2008.08 - 2014.06
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Diploma In Scientific Studies - Science
West Cumbria College
Whitehaven UK08.1977
Skills
- Cash Flow Management
- Effective communicator
- Teamwork orientation
- Appraisal Knowledge
- Security Procedures
- Training and coaching
- Merchandising Strategies
- Inventory Management
- ATF guidelines
- Loan Processing
- Negotiation
- Security awareness
- Property Appraisals
- Item Pricing
Timeline
Pawnbroker
Texas Cash Pawn
2022.03 - Current
Pawnbroker
First Cash Pawn
2014.06 - 2022.02
Customer Service Representative
Valero
2008.08 - 2014.06
Diploma In Scientific Studies - Science
West Cumbria College
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