David Felice
Birmingham,AL
Summary
Dynamic Store Leader with a proven track record at Publix, excelling in team management and store operations. Enhanced customer satisfaction through strategic planning and effective communication. Leveraged strong interpersonal skills to resolve issues and optimize staff performance, ensuring a seamless shopping experience while maintaining store safety standards.
Overview
8
8
years of professional experience
Work History
Store Leader
Publix
Birmingham, AL
09.2024 - Current
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
Sales Associate
New Balance
Birmingham, AL
03.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Associate
Buccees
Leeds, AL
03.2021 - 03.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Assistant
Chic-Fil-A
09.2017 - 02.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Pastoral Leadership -
Highlands College
Birmingham, AL05.2022
Skills
- Store safety
- Store operations
- Team management
- Promotions planning
Timeline
Store Leader
Publix
09.2024 - Current
Sales Associate
New Balance
03.2022 - 03.2023
Associate
Buccees
03.2021 - 03.2022
Assistant
Chic-Fil-A
09.2017 - 02.2020
Pastoral Leadership -
Highlands College