David Gordon

• Greeted guests and provided information regarding hotel services, amenities, and local attractions.
• Provided assistance to guests throughout their stay.
• Promoted loyalty programs to encourage repeat business.
• Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
• Welcomed large volume of guests and improved overall customer service.
• Checked the validity of jackpots won by players and distributed prizes accordingly.
• Inspected gaming machines for malfunctions or tampering, and reported issues to supervisors immediately.
• Assisted customers in understanding how to use different types of gaming machines.
• Verified the age of customers to ensure they were old enough to play slot machines.
• Enhanced customer loyalty by learning names and preferences.
• Identified slot machine issues, completing basic repairs and communicating with maintenance personnel to schedule more extensive repair work.
• Cleared coin jams, paper jams and performed minor slot machine repairs.
• Responded promptly to jackpot alarm bells.
• Handled customer complaints professionally and efficiently.
• Provided effective, very fast customer service and assistance to guests in the slot area.
• Maintained cleanliness of slot machines and surrounding area.
• Processed jackpots, filled out paperwork, and verified identification cards from customers who won large amounts of money from slots machines.
• Adhered to established safety standards while operating within a casino environment.
• Conducted troubleshooting and diagnostic procedures to locate source of malfunctions.

Processing jackpots through the Jackpot Dispensing Unit while ensuing all W-2 and 10-42s documents were properly documented.

• Cultivated professional relationships with guests, improving customer retention through coordinated service.

• Dispensed funds for machine jackpots and change for player needs.
• Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
• Enhanced customer loyalty by learning names and preferences.
• Identified slot machine issues, completing basic repairs and communicating with maintenance personnel to schedule more extensive repair work.
• Exchanged money, credit, tickets or casino chips for patrons.
• Checked identifications to verify patrons' ages.
• Adhered to security protocols and cash-handling best practices to maintain correct totals.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed strong customer relationships to encourage repeat business.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Responded promptly to jackpot alarm bells.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
• Educated guests regarding important property information and directions to different hotel areas.
• Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
• Managed customer complaints and rectified issues to complete satisfaction.
• Invited guests to join loyalty programs and special promotions to stay connected.
• Assisted customers and personnel with slot machine issues and questions.

• I have a lot of customer service skills dealing with people, and handling difficult situations, I can defuse angry people and situations before they get out of control
• I also do patrols, write reports regarding incidents
• I also write reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures Maintains organization’s stability and reputation by complying with legal requirements, I help escort high value players, celebrities, basic medical training, to include CPR training.
• Addressed problems quickly and reported clear information while working under minimal supervision.
• Documented security-related situations and submitted in-depth reports to superiors.
• Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
• Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Addressed inquiries, resolved customer issues and managed customer relations.
• Consulted with customers regarding needs and addressed concerns.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Enforced security regulations and escorted non-compliant individuals to private areas for processing.
• Monitored security footage and patrolled areas to remain aware of unusual activity.
• Completed daily logs and generated reports detailing surveillance and findings.
• Monitored establishment activity to proactively identify suspicious behavior.
• Provided surveillance support in high-profile and VIP areas of casino.
• Trained surveillance observers to operate equipment and monitor activity.
• Escorted patrons with large winnings to vehicles and hotel rooms for optimal security.
• Operated surveillance cameras, monitors and other equipment.
• Maintained and operated surveillance equipment.
• Watched live footage of cameras showing gates around facility perimeter to identify vehicles or individuals attempting to gain access at improper points of entry, reporting to guards outside.

• My job as a security officer includes transporting employees, handling high value amount of money, informing people of trespassing, regulating gaming rules, Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
• Addressed problems quickly and reported clear information while working under minimal supervision.
• Guarded restricted areas to prevent unauthorized entry.
• Secured personnel and premises by inspecting buildings and patrolling property.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.

• I was in training to become a corrections officer learning the rules and regulations of the jail facility, hand cuffing techniques, de-escalation techniques, pat down techniques for contraband, the laws of search and seizure, Miranda, firearms training, defensive tactics, patrol, OC Spray, and EVOC training.
• Conducted routine and emergency head counts.
• Maintained daily logs of shift activity.
• Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
• Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
• Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
• Recommended treatment strategies and diagnostic efforts to enhance inmate well-being.
• Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.

• Part of my experience in the casino environment is transportation of money, verified identification for gambling purposes, gaming regulations, patrolling the casino floor, escorting and protecting high value items, money, and property, customer service experience
• Department of Public Safety: Highway patrol recruit

• Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
• Executed law enforcement patrol functions in assigned locations for extended periods of time.
• Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
• Observed and recorded details of criminal events according to departmental protocol.
• Performed CPR and other rescue techniques on individuals in medical emergencies.
• Assisted with roadway projects and highway repairs by controlling traffic patterns.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Identified needs of customers promptly and efficiently.
• Gathered, compiled and organized data for departmental studies and projects.
• Helped sworn and civilian personnel with essential non-emergency tasks.
• Assisted with field investigations to protect crime scenes from contamination.

• Part of my experience in the casino environment is transportation of money, verified identification for gambling purposes, hotel rooms, gaming regulations, patrolling the casino floor, escorting and protecting high value items, money, and property, dealing with intoxicated guests, report writing, dispatching and customer service experience.
• Guarded entrances and exits against unauthorized entry.
• Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
• Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
• Apprehended and removed trespassers from facility grounds.
• Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
• Provided friendly and professional assistance to employees, visitors and customers.
• Maintained high levels of alertness throughout shifts.
• Identified suspicious activity to determine appropriate response.
• Completed daily log of surveillance observations.
• Communicated violations to appropriate personnel and followed up with detailed documentation of incidents.
• Provided surveillance support in high-profile and VIP areas of casino.
• Reviewed video surveillance footage to identify individuals and support investigations.
• Monitored security footage and patrolled areas to remain aware of unusual activity.
• Operated surveillance cameras, monitors and other equipment.
• Created safe and secure environment for visitors and staff members.
• Maintained and operated surveillance equipment.
• Monitored alarms and activity on panels, doors and gates throughout facility to detect threats to worker safety and prevent or address improper access to secured areas by unauthorized parties.
• Communicated with other security staff using radio, intercom, telephone and internet-based communications systems to coordinate facility-wide security operations.
• Sounded alarms and alerted in-house staff of equipment malfunctions and other irregular situations manageable without assistance from emergency response teams.
• Monitored alarms and activity on panels, doors and gates throughout facility to detect threats to worker safety and prevent or address improper access to secured areas by unauthorized parties.

• Part of my experience in the casino environment is transportation of money, verified identification for gambling purposes, gaming regulations, patrolling the casino floor, report writing, dispatcher, deescalating techniques, also escorting and protecting high value items, money, and property, customer service experience.
• Guarded restricted areas to prevent unauthorized entry.
• Addressed problems quickly and reported clear information while working under minimal supervision.
• Reported safety hazards for remediation response.
• Documented security-related situations and submitted in-depth reports to superiors.
• Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
• Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
• Observed gaming tables, slots and poker rooms throughout casino via live video feeds.
• Monitored facility activities in multiple areas using CCTV cameras, video recorders and computers.
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• Escorted patrons with large winnings to vehicles and hotel rooms for optimal security.
• Enforced adherence to state gaming regulations and company policies and procedures.

• Part of my training I received as a Transportation Security Officer was learning the components of an IED, training how to identify threats towards aviation security, using the X Ray machine to find prohibited items, verifying IDs to fly, proper pat down procedures to find IED components.
• Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
• Searched individuals and baggage for weapons and other prohibited items.
• Operated security equipment for screenings using hand wands and X-ray machines.
• Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
• Communicated and coordinated responses to suspicious activities.
• Provided security and protection to travelers across all transportation sectors.
• Completed routine and incident-related documentation.
• Verified photo IDs and tickets to allow guests passage.

• Part of my experience in the casino environment is transportation of money, verified identification for gambling purposes, gaming regulations, patrolling the casino floor, escorting and protecting high value items, money, and property, customer service experience.

• Casino Security
• Part of my experience in the casino environment is transportation of money, great customer service skills, verbal judo, verified identification for gambling purposes, gaming regulations, patrolling the casino floor, escorting and protecting high value items, money, and property, customer service experience, as well as writing reports.
• Addressed problems quickly and reported clear information while working under minimal supervision.
• Searched bags manually to identify prohibited items and contraband.
• Warned violators of rule infractions and escorted unauthorized persons off premises.
• Recorded required data for incident reports and files.
• Trained new security officers on safety protocols and company standards.
• Demonstrated strong attention to detail and accuracy when providing information to Security Management.
• Responded to incidents of workplace violence and unruly behavior on company property.
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• Assisted law enforcement with facility investigations and critical event responses.