David Lassiter
Spanish Fort,AL
Summary
Dynamic General Manager with a proven track record at Mellow Mushroom, excelling in operational management and team leadership. Enhanced customer satisfaction through strategic training programs and effective inventory control, driving profitability and reducing waste. Skilled in financial analysis, I fostered a culture of excellence and continuous improvement within the team.
Overview
12
12
years of professional experience
Work History
General Manager
Mellow Mushroom
06.2020 - Current
- Oversaw daily operations to ensure efficient restaurant performance and exceptional customer service.
- Developed and implemented training programs for staff to enhance service quality and operational efficiency.
- Managed inventory control processes, ensuring optimal stock levels and minimizing waste.
- Analyzed financial reports to identify trends, drive profitability, and inform strategic business decisions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Senior Manager
BJ's Restaurant & Brewhouse
01.2019 - 06.2020
- Oversaw daily operations ensuring compliance with health and safety regulations.
- Led staff training programs to enhance service quality and operational efficiency.
- Developed and implemented strategies to improve customer satisfaction scores.
- Analyzed sales data to identify trends and optimize menu offerings for profitability.
- Managed inventory levels to reduce waste and maintain cost controls effectively.
- Streamlined operational workflows, reducing service times and improving order accuracy.
Assistant General Manager
Santa Fe Cattle Company
01.2014 - 12.2018
- Assisted in developing operational strategies to enhance customer satisfaction and drive sales growth.
- Coordinated staff scheduling and training programs to optimize team performance and service quality.
- Managed inventory control processes to ensure product availability and reduce waste.
- Implemented cost-saving initiatives that improved overall operational efficiency within the restaurant environment.
- Supported marketing efforts by organizing promotional events that attracted new customers to the establishment.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Education
Business
Troy University
Troy, Alabama, ALSkills
Operational management
Customer service
Staff training
Inventory control
Financial analysis
Budget management
Cost control
Strategic planning
Performance monitoring
Team leadership
Profitability analysis
Employee development
Crisis management
Proficient at Microsoft Office
Accomplishments
2024 General Manager of the Year
Timeline
General Manager
Mellow Mushroom
06.2020 - Current
Senior Manager
BJ's Restaurant & Brewhouse
01.2019 - 06.2020
Assistant General Manager
Santa Fe Cattle Company
01.2014 - 12.2018
Business
Troy University