David McGhee
Mercedes,TX
Summary
Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
14
14
years of professional experience
Work History
Operations Manager
FedEx Freight
Mercedes, TX
05.2021 - Current
- Generated performance and labor strategies to compete in new and existing markets.
- Monitored resource use to achieve set goals within budget constraints.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Monitored progress by establishing plans, budgets and measuring results.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Delegated work to staff, setting priorities and goals.
- Managed scheduling, training and inventory control.
- Collaborated with team leaders on quality audits.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Built strong operational teams to meet process and production demands.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Planned delivery routing, team workflows and promotional initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Operations Supervisor
FedEx
Mercedes, TX
08.2016 - 05.2021
- Planning delivery routes for the day
- Scheduling associates based off of daily workload
- Monitoring dock performance and adjusting to meet target metrics
- Compliance Audits
- Timekeeping and Payroll processing
- Facility and equipment inspection and daily reconciliation
- Dispatching drivers
- Sending end of shift recap to ensure smooth transition between shifts
- Monitoring daily, weekly, and monthly productivity, cost, and safety metrics and adjusting operationally to maintain compliance
Freight Handler
FedEx Freight
Mercedes, TX
04.2010 - 08.2016
- Loading and unloading trailers
- Reconciling shipping manifests with physical freight
- Maintaining warehouse cleanliness
- Assisting customers with picking up freight
Education
Bachelor of Arts - English
University of Texas Brownsville
Brownsville, TX12-2013
Skills
- Customer Retention
- Production
- Health and Safety Compliance
- Workflow Optimization
- Data Analysis
- Process Improvement
- Customer Service
- Document Control
- Performance Monitoring
- Incidents Management
- Performance Reporting
- Inventory Management
- Logistics Oversight
- Logistics Management
- Delegation
- Fluent in English and Spanish
- Maintaining Compliance
- Conflict Mediation
- Expense Reports
- Staff Training
- Staff Management
- Performance Management
- Interpersonal Communication
- Cultural Awareness
- MS Office
- Staff Development
- Problem-Solving
- Decision-Making
- Performance Evaluations
- High-Pressure Environments
Accomplishments
- Four time recipient of Bravo Zulu award recognizing outstanding performance and results
Languages
English
Professional
Spanish
Professional
Timeline
Operations Manager
FedEx Freight
05.2021 - Current
Operations Supervisor
FedEx
08.2016 - 05.2021
Freight Handler
FedEx Freight
04.2010 - 08.2016
Bachelor of Arts - English
University of Texas Brownsville