David Morrison

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee evaluations, and contract details.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
• Trained and guided team members to maintain high productivity and performance metrics.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.

Successfully managed 9 Kmart Locations throughout the State of Florida, ranging in volume from $4M up to $25M per year.