Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

David Paul

Parkersburg,WV

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive with good planning and organizational skills.

Looking forward to learning new skills and not only building new relationships for myself but also long lasting relationships for your company.

Overview

6
6
years of professional experience

Work History

Manager

McDonald's
Parkersburg, WV
03.2022 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.

Customer Service Representative

Issac Group
Marietta, OH
01.2019 - 01.2020
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Updated databases with new and modified customer data.

Education

High School Diploma -

Homeschooled
569 Lincolnshire Dr
07-2013

Skills

  • Team Leadership
  • Staff Training and Development
  • Staff Management
  • Operations Management
  • Policy Implementation
  • Project Management

References

References available upon request.

Timeline

Manager

McDonald's
03.2022 - Current

Customer Service Representative

Issac Group
01.2019 - 01.2020

High School Diploma -

Homeschooled

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David Paul