Summary
Overview
Work History
Education
Skills
Timeline
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David Thalhamer

Apex,NC

Summary

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Overview

19
19
years of professional experience

Work History

Shift Supervisor

Sheetz
09.2024 - 12.2024
  • Lead and motivated a team of employees to ensure that all store operations are running smoothly
  • Ensured compliance with company policies, procedures, and standards
  • Monitored employee performance and provided feedback and coaching as needed
  • Assisted in the training and development of new hires
  • Handled customer complaints and inquiries in a professional manner
  • Oversaw cash handling processes and ensured accuracy of transactions
  • Monitored store security systems and took appropriate action when necessary
  • Managed daily opening and closing duties, including setting up registers, stocking shelves, and cleaning
  • Developed and implemented strategies to increase sales and profitability
  • Participated in regular meetings with management to discuss store performance and goals

Specialty Sales Representative

Target
08.2023 - 09.2024
  • Provided customer service by answering questions about store policies and procedures, processing sales transactions, and thanking customers for their business
  • Maintained a neat and orderly work environment by cleaning shelves, removing outdated merchandise, and organizing products on shelves
  • Handled returns and refunds, processing exchanges, and keeping records of transactions
  • Stocked shelves with new merchandise in accordance with departmental standards and company policies
  • Set up special displays and arranged merchandise on shelves according to store layout requirements
  • Educated customers about new products, services, sales promotions, and upcoming events in the store
  • Provided product information to customers about items for sale in the store

Player Experience Interactions Agent

Ubisoft
06.2020 - 05.2023
  • Provide customer support including but not limited to account, general, and technical support
  • Support must be provided professionally and personally, utilizing clear written communication and will apply appropriate translation tools as necessary
  • Support Representatives are required to perform other work as necessary to ensure smooth operation of the team environment and department

Assistant Store Leader

GameStop
10.2018 - 06.2020
  • Provided and developed a solution selling culture by creating unique and complete selling solutions for every guest
  • Provided feedback to Store Leader on staff performance and addressed as directed
  • Trained store associates in all aspects of their job, including company/store policies and procedures
  • Completed inventory counts and stocked/restocked shelves and fixtures
  • Counted and balanced daily sales totals correctly and accurately
  • Verified all shipments for discrepancies/shortages
  • Assisted in keeping and maintaining the stores records/files

Pavements and Equipment Craftsman

US Air Force
01.2006 - 01.2018
  • Construct and maintain concrete and asphalt runways, aircraft parking aprons, and roads
  • Operate and maintain heavy construction equipment, cranes, tractor-trailer combinations, and transport construction equipment and materials
  • Plan, construct, maintain, and repair airfield pavements, roads, streets, surface mats, membranes, and other improved areas using various equipment
  • Perform general operator maintenance on major/minor construction equipment
  • As a Craftsman you are a team leader required to maintain to highest standards and manage groups of up to 25 personnel

Education

Applied Associates in Science - Construction Equipment Technology

Community College of the Air Force
01.2018

Skills

  • Organization
  • Team Collaboration
  • Adaptive Learner
  • Strategic Planning
  • Superior Communication Skills (Oral/Written)
  • Electronic Recordkeeping
  • Customer-oriented
  • Inventory control and record keeping

Timeline

Shift Supervisor

Sheetz
09.2024 - 12.2024

Specialty Sales Representative

Target
08.2023 - 09.2024

Player Experience Interactions Agent

Ubisoft
06.2020 - 05.2023

Assistant Store Leader

GameStop
10.2018 - 06.2020

Pavements and Equipment Craftsman

US Air Force
01.2006 - 01.2018

Applied Associates in Science - Construction Equipment Technology

Community College of the Air Force

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David Thalhamer