David Van Scotter
San Diego,CA
Summary
Dynamic Guest Service Representative with a proven track record at W.H. Smith, excelling in customer relations and issue resolution. Adept at processing financial transactions and maintaining property security, I enhance guest satisfaction through active listening and attention to detail, ensuring a welcoming environment and fostering loyalty.
Overview
13
13
years of professional experience
Work History
Guest Service Representative
W.H. Smith
San Diego, CA
07.2025 - 11.2025
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient service.
- Maintained store cleanliness and organization, contributing to a welcoming environment.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Collaborated with team members to streamline operations during peak hours for improved efficiency.
Guest Service Representative
United Pacific
Agoura Hills, CA
03.2023 - 12.2024
Assistant Manager
Aramark
Lake Powell, UT
09.2012 - 05.2015
- Assisted customers with inquiries and product information to enhance satisfaction.
- Processed transactions accurately using point-of-sale systems to streamline checkout experience.
- Maintained cleanliness and organization of store displays to create inviting shopping environment.
- Monitored store operations for compliance with company policies, ensuring a safe environment.
Night Auditor
Death Valley Lodging
Death Valley, CA
06.2015 - 03.2023
- Managed night audit processes to ensure accurate financial reporting.
- Reconciled daily transactions and resolved discrepancies swiftly.
- Provided exceptional guest service during overnight shifts to enhance satisfaction.
- Utilized property management system for efficient check-in/check-out procedures.
- Assisted in maintaining security protocols to safeguard guest safety and property integrity.
Education
High School Diploma -
Mount Morris High School
Mount Morris, ILSkills
Customer service
Computer skills
Guest accommodations
Detail-oriented
Guest relations
Issue resolution
Financial transactions
Flexible schedule
Payment processing
Data entry proficiency
Complaint handling
Documentation and reporting
Basic accounting
Data inputting
Property security
Cash handling experience
Reservation processing
Hotel software expertise
Active listening
Timeline
Guest Service Representative
W.H. Smith
07.2025 - 11.2025
Guest Service Representative
United Pacific
03.2023 - 12.2024
Night Auditor
Death Valley Lodging
06.2015 - 03.2023
Assistant Manager
Aramark
09.2012 - 05.2015
High School Diploma -
Mount Morris High School