Davina Denisulk
Lutz,FL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
22
22
years of professional experience
Work History
General Manager
The Mustard Seed
Lutz, FL
10.2022 - 07.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
General Manager of Operations
D and L Demolition
Lutz, FL
02.2016 - 10.2022
- Developed and implemented operational policies and procedures to improve efficiency.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Created and managed annual operating budget for the department.
- Established quality assurance processes to ensure customer satisfaction.
- Negotiated contracts with vendors for goods or services needed by the organization.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Prepared financial analysis for contract negotiations and product investment decisions.
- Structured HR consulting services to support clients during organizational developments and changes.
Key Employee, Server, Bartender, Trainer
Chilis's Bar and Grill
Lutz, FL
09.2001 - 10.2022
- Developed and implemented strategies to increase customer satisfaction levels.
- Conducted periodic training sessions for new staff members.
- Resolved customer complaints in a timely manner.
- Ensured adherence to company policies and procedures when dealing with customers.
Ultrasound Technologist
Community hospital
New Port Richey, FL
07.2009 - 06.2015
- Performed ultrasound exams on patients to diagnose medical conditions.
- Assisted physicians with interventional procedures such as biopsies and aspirations.
- Maintained accurate patient records, including images and reports of scans.
- Operated ultrasound equipment to obtain high quality images of internal organs and tissues.
Education
Bachelor of Science - Diagnostic Medical Sonography
Central Florida Institute - Palm Harbor
Palm Harbor, FL06.2008
Associate of Arts - Graphic Design
Tampa Technical Institute Stop
Tampa, FL08.2003
Associate of Science - Art History
Lee University And Then You
Cleveland, TN07.2001
Skills
- Sales
- Program Administration
- Vendor Sourcing
- Business Development
- Workflow Planning
- Expense Control
- Customer Relationship Management
- Advertising and Marketing
- Operations Oversight
Timeline
General Manager
The Mustard Seed
10.2022 - 07.2023
General Manager of Operations
D and L Demolition
02.2016 - 10.2022
Ultrasound Technologist
Community hospital
07.2009 - 06.2015
Key Employee, Server, Bartender, Trainer
Chilis's Bar and Grill
09.2001 - 10.2022
Bachelor of Science - Diagnostic Medical Sonography
Central Florida Institute - Palm Harbor
Associate of Arts - Graphic Design
Tampa Technical Institute Stop
Associate of Science - Art History
Lee University And Then You