Davina Perry
Cleveland,OH
Summary
Well-qualified in any Costumer Service field with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Dispatcher
Community Business Services
12.2021 - Current
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over Number daily calls.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
Resolution Coordinator
Amazon
09.2016 - 11.2021
- Conducted interviews with disputants, witnesses and any additional relevant groups or individuals.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.
Education
Associate Of Applied Science - Criminal Justice
Miami Jacob Career College
Rocky River, OH08.2016
Skills
- Routing orders
- Delivery policies
- Service coordination
- Updating logs
Timeline
Dispatcher
Community Business Services
12.2021 - Current
Resolution Coordinator
Amazon
09.2016 - 11.2021
Associate Of Applied Science - Criminal Justice
Miami Jacob Career College