Davionna Cooper
Lake City,United States
Summary
Accomplished professional with extensive experience in customer service, technical support, and office administration. Expertise in optimizing operational processes, managing financial data with precision, and fostering team collaboration to enhance overall performance. Aiming to leverage a strong background in service excellence and operational efficiency in a challenging role.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
EduScholars
Lake City, United States
03.2023 - 11.2025
- Streamlined office operations to boost efficiency and team output.
- Established workflow processes to enhance daily productivity and performance of personnel.
- Oversaw office inventory by managing orders, requisitions, and stock shipments, maintaining optimal supply levels.
- Introduced digital filing system, reducing paperwork by thirty percent.
- Managed accounts and generated reports for company database, ensuring accurate financial tracking.
- Managed financial records with 100% accuracy, ensuring compliance with regulations.
- Evaluated employee records and productivity, delivering comprehensive evaluation reports to inform management decisions.
Technical Support Representative
Conduent
Remote
11.2022 - 01.2023
- Led troubleshooting efforts for complex technical issues, improving system efficiency by 20%.
- Analyzed technical problems in detail, reducing repeat client calls by 30%.
- Resolved technical issues for Conduent clients, improving overall operational performance.
- Boosted client satisfaction through swift resolution of technical challenges and system enhancements.
- Collaborated with team to exceed technical support targets, enhancing user experience by streamlining resolution processes.
- Received consistent positive feedback for delivering high-quality technical support.
Customer Service Representative
Duke Energy
Remote
12.2021 - 09.2022
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
- Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
- Answered customer calls promptly, minimizing on-hold wait times and improving overall responsiveness.
- Handled a continuous stream of customer calls efficiently, ensuring quick response times and effective resolution.
- Optimized call handling processes, reducing wait times and improving customer satisfaction.
- Responded to customer inquiries regarding products, services, and company information, ensuring clarity and satisfaction.
- Delivered comprehensive customer support to both internal teams and external clients by addressing their inquiries and needs.
- Streamlined customer service operations, enhancing workflow efficiency and improving service delivery.
Customer Service Representative
SC Dew
Remote
12.2020 - 10.2021
- Managed patient registration process, ensuring data accuracy and completeness for optimal patient experience.
- Streamlined patient check-ins, improving registration efficiency and maintaining high accuracy standards.
- Verified insurance eligibility and coverage for patients to facilitate access to services.
- Processed and reviewed insurance claims, ensuring compliance with regulations and accuracy for timely reimbursements.
- Ensured compliance with company policies and healthcare regulations while maintaining confidential patient and employee information.
- Safeguarded sensitive data to uphold strict regulatory compliance.
- Entered demographic and insurance information into electronic medical record system.
Education
BBA - Business Administration
Grand Canyon University
Phoenix, AZ02-2027
High School Diploma -
Lake City High School
Lake City, SC06-2018
Skills
- Office administration
- Customer support
- Technical assistance
- Data entry
- Report analysis
- Budget management
- Word proficiency
- Time management
- Attendance management
Timeline
Administrative Assistant
EduScholars
03.2023 - 11.2025
Technical Support Representative
Conduent
11.2022 - 01.2023
Customer Service Representative
Duke Energy
12.2021 - 09.2022
Customer Service Representative
SC Dew
12.2020 - 10.2021
BBA - Business Administration
Grand Canyon University
High School Diploma -
Lake City High School