Dawn Abruzzo
Drury Hotels
Las Cruces,NM
1
Certification
2027
years of professional experience
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Adaptable leader who can adjust to the needs of the business. Passionate about building strong team members and managers who are empowered to make good business decisions and spark fun while doing it.
Work History
General Manager
2 Years 4 Months- Maximize revenue by leading the company with the most perfect fills this year
- Consistently a high meets or exceeds on quality assurance visits
- Plan budgets, analyze P&Ls, interview and hire team members and managers, lead team meetings, inspire and motivate team to achieve results, provide excellent guest experiences, deescalate conflicts, uphold company vision, assist in acquiring new business, and ensure guest loyalty through rewards program
Assistant General Manager—Front Desk
2 Years 3 Months- Improved our CLASS score from 94.1 YTD to 95.2 YTD.
- Improved Drury Reward Enrollments from 5% YTD to 27% YTD, #3 in company
- Ended 2023 at #8 in company in Sales Leads
- Managed hotel during GM's 10+ week absence, maintained high service scores, ensured team engagement and morale, and achieved Exceeds score on Quality Assurance visit.
- Aided in the promotion of 2 GSAs to GSS, 1 GSA to a National Sales Coordinator, and 1 GSS to AGM by creating individualized development plans for each of them.
- Championed Drury Rewards and Perfect Fills for the region, providing weekly updates and communication. I served as Food and Beverage Regional Expert (FBRE) and updated the region on new rollouts.
Assistant General Manager—Housekeeping
2 Years 9 Months- Managed daily hotel operations, overseeing 15 team members and prioritizing multiple business needs.
- Ensure excellent quality by performing daily room inspections and providing housekeepers with feedback on their performance.
- Recruit, interview, and develop strong team members and help them grow within the company.
Executive Manager (Assistant General Manager)
- 17 years at Target in various roles from Cashier, Customer Service, Department Team Leader, to an Executive Manager
Education
Bachelor's degree - Elementary Education and Teaching
Bachelor of Science
Skills
P&L management
Quality management
Leadership and team building
Training
coaching
and development
Employee scheduling
Performance evaluations
Problem resolution
Customer engagement
Goal setting
Time management
Certification
- ServSafe Food Manager
- ServSafe Alcohol Server
Timeline
General Manager
Drury Hotels
06.2024 - CurrentRead More
Assistant General Manager—Front Desk
Drury Hotels
03.2022 - 06.2024Read More
Assistant General Manager—Housekeeping
Drury Hotels
06.2019 - 03.2022Read More
Executive Manager (Assistant General Manager)
Target
2002 - 2019Read More
University of Northern Colorado
Bachelor's degree from Elementary Education and Teaching
Read More
Highlands Ranch High School
Bachelor of Science
Read More