Summary
Overview
Work History
Education
Skills
Timeline
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Dawn Alconcel

Customer Service/Cashier
Las Vegas,NV

Summary

Conscientious Customer Service cashier with over 30 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

8
8
years of post-secondary education
36
36
years of professional experience

Work History

Customer Service Associate

Beauty Systems Group
Honolulu, HI
06.2014 - 09.2018
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Helped average of [Number] customers every day by approaching conversations with positive attitude and focus on customer satisfaction.

Food Service Worker

Blackstone
Honolulu, HI
09.2010 - 06.2014
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Circulated kitchen area to receive work assignments from Master Sargent and identify support tasks.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.

Food and Beverage Cashier

Hilton Hawaiian Village Waikiki Beach Resort
Honolulu, HI
03.1982 - 06.2010
  • Used POS system to enter orders, process payments, and issue receipts.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Prepared and submitted end-of-shift reports using Micros System.
  • Worked various Food & Beverage Outlets on resort property. Including Room Service.

Education

High School Diploma -

Waipahu High School
Waipahu, HI
06.1973 - 06.1981

Skills

Stocking and replenishing

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Timeline

Customer Service Associate

Beauty Systems Group
06.2014 - 09.2018

Food Service Worker

Blackstone
09.2010 - 06.2014

Food and Beverage Cashier

Hilton Hawaiian Village Waikiki Beach Resort
03.1982 - 06.2010

High School Diploma -

Waipahu High School
06.1973 - 06.1981
Dawn AlconcelCustomer Service/Cashier