Dawn Alconcel
Customer Service/Cashier
Las Vegas,NV
Summary
Conscientious Customer Service cashier with over 30 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
8
8
years of post-secondary education
36
36
years of professional experience
Work History
Customer Service Associate
Beauty Systems Group
Honolulu, HI
06.2014 - 09.2018
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Helped average of [Number] customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
Food Service Worker
Blackstone
Honolulu, HI
09.2010 - 06.2014
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Circulated kitchen area to receive work assignments from Master Sargent and identify support tasks.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Food and Beverage Cashier
Hilton Hawaiian Village Waikiki Beach Resort
Honolulu, HI
03.1982 - 06.2010
- Used POS system to enter orders, process payments, and issue receipts.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Prepared and submitted end-of-shift reports using Micros System.
- Worked various Food & Beverage Outlets on resort property. Including Room Service.
Education
High School Diploma -
Waipahu High School
Waipahu, HI 06.1973 - 06.1981
Skills
Stocking and replenishing
undefinedTimeline
Customer Service Associate
Beauty Systems Group
06.2014 - 09.2018
Food Service Worker
Blackstone
09.2010 - 06.2014
Food and Beverage Cashier
Hilton Hawaiian Village Waikiki Beach Resort
03.1982 - 06.2010
High School Diploma -
Waipahu High School
06.1973 - 06.1981
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