Dawn Brown
Little Caesars Pizza
Toledo,OH
25
years of professional experience
Efficient and organized individual with expertise in multitasking within fast-paced environments. Known for maintaining high standards of cleanliness and customer service, driving repeat business and positive reviews.
Work History
Crew Member
5 Months- Prepared and cooked pizza products according to established recipes and quality standards.
- Operated kitchen equipment safely, adhering to health and safety guidelines.
- Maintained cleanliness of workstations and dining area to ensure customer satisfaction.
- Assisted in inventory management by restocking supplies as needed during shifts.
- Followed cash handling procedures while processing transactions accurately at the register.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Observed customer purchases in line and differentiated between standard portions.
- Backed up servers by setting up trays and completing some food deliveries.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared salads, soups and sandwiches for customers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Increased customer satisfaction with prompt and accurate order taking.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Improved team morale, leading to increased productivity and reduced turnover.
- Fostered positive team environment by assisting coworkers during rush periods.
- Supported training of new crew members, leading to more efficient onboarding process.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Boosted repeat customer rates by providing friendly and engaging service.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Stocked shelves to organize aisles in assigned department.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked front counter, drive-thru and other areas.
- Adapted quickly to changing priorities in a fast-paced environment, enhancing team productivity.
Caregiver
2 Years 8 Months- Assisted residents with daily living activities, promoting independence and dignity.
- Monitored and documented residents' health and behavioral changes accurately.
- Collaborated with healthcare professionals to develop individualized care plans.
- Trained new caregivers on best practices for resident care and safety protocols.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Assisted with daily living activities, running errands, and household chores.
- Transported clients to and from medical appointments with safety and efficiency.
- Liaised with key accounts to deliver targeted administrative household support.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained entire family's schedule and organized events.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Scheduled daily and weekly care hours for client caseload.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Entrusted to handle confidential and sensitive situations in professional matter.
Manager on Duty
1 Year 8 Months- Supervised daily operations, ensuring team adherence to company policies and customer service standards.
- Trained and mentored staff on operational processes, enhancing team performance and efficiency.
- Implemented inventory management practices, reducing stock discrepancies and improving order accuracy.
- Developed staff schedules, optimizing labor resources to meet business demands effectively.
- Conducted performance evaluations, providing constructive feedback to foster employee growth and development.
- Analyzed operational workflows, identifying areas for process improvement and implementing best practices.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Established clear lines of authority within the team hierarchy which contributed towards improved collaboration amongst colleagues.
- Resolved customer inquiries and complaints promptly, maintaining high levels of satisfaction and loyalty.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
Cashier/food Service
18 Years 8 Months- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance workflow and improve checkout speed.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma
Skills
Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Cash handling
Cleaning
Attention to detail
Customer engagement
Taking orders
Crew leadership
Resilience and persistence
Valid Driver's license
Willingness to learn
Workplace efficiency
Timeline
Crew Member
Little Caesars Pizza
03.2026 - CurrentRead More
Caregiver
Harborside Senior Living
07.2023 - 03.2026Read More
Manager on Duty
Broadway Baits
09.2021 - 05.2023Read More
Cashier/food Service
Rudy's Hot Dog
02.2002 - 10.2020Read More
Swanton High School
High School Diploma
Read More